Privacy Policy

We at Codegain have designed our business practices to safeguard your privacy. This privacy policy applies to all the web pages related to our website including Control Panels.

You can visit www.codegain.co.za without revealing who you are or providing any personal information about yourself.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

There will be times, such as when you submit a questionnaire, request a service, register your interest, purchase a product directly from Codegain or from one of our suppliers when we will need to obtain personally identifiable information from you or about you or your clients (Business Partners). Such personally identifiable information may include the name, home address, e-mail address, telephone number or identity/passport number. The information we receive about you or conveyed to us by our Business Partner may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients' needs; to develop new offerings; and to alert you to new products and services in which you may be interested. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the personal information will be sold or made available other than is necessary to provide a service, complete a transaction or comply with any law, regulation, audit or court order. By accepting these Terms & Conditions you consent to receive informational material from us, this would include promotions, price changes and information related to your services. We believe that knowing more about you can enable us to serve you better. Unsubscribe options are available for non-critical communications and can be accessed by logging into your Control Panel.

You should be aware that we collect usage information about you when you visit us, which helps us understand how our site is navigated, how many visitors arrive at specific pages, the length and frequency of a stay at our website, etc. In addition, Codegain web pages may place "cookies" on your personal computer. "Cookies" are small identifiers, similar to a license plate, that help us to recognize you if you visit our website again. Cookies are used to help us personalize your viewing experiences. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied or you might have to enter information about you or your application, inquiry or purchase more than once.

We safeguard your information using known encryption, security standards and procedures. We also assess new technology for protecting client information on an ongoing basis. Codegain does not guarantee the security of any data passing through its networks. Although Codegain will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties and end user to safeguard their data, and Codegain cannot be held liable for any loss or damage arising as result of the failure to do so.

Your data protection rights:

You are entitled to view, change, remove or supplement your personal data by utilizing the Control Panel provided at any time, other than maintenance or network outage periods when the Control Panel may not be available. You may request information on how your data has been used as well as request the destruction or de-identification of your personal data. Codegain will consider your request in light of any other laws or regulations prohibiting Codegain from doing so. We undertake to respond to such a request within one month of the request being received. Any questions or concerns pertaining to the collection, sharing, use or destruction of personal data or the POPI Act can be sent via email to popi@internet.co.za

You can also complain to the Information Regulator if you are unhappy with how we have used your Information.

Their contact details are as follows:

The Information Regulator (South Africa) JD House 27 Stiemens Street, Braamfontein Johannesburg 2001

P.O Box 31533 Braamfontein, Johannesburg, 2017

Complaints email: complaints.IR@justice.gov.za

Please be aware that we may change our Statement of Privacy from time to time. If we do, we will update this Statement of Privacy at our website, so be sure to check back here frequently. If you have any questions about our Statement of Privacy or privacy policies, please feel free to e-mail your questions to us at feedback@internet.co.za. Your questions or concerns pertaining to the collection, sharing, use or destruction of personal data or the POPI Act can be sent via email to popi@internet.co.za

By using our website, control panels, products and services directly or as a Business Partner, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our website, control panels, products, services and related pages. Your continued use will mean that you accept our Privacy Policy together with our Terms and Conditions.

Service Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. Our 24 hour, 7 day a week support number is 087 821 1100.

Service Levels

All services sold by Codegain are provided as a best-effort service, uptime and speeds cannot be guaranteed unless otherwise stated. During any technical failure, modification or maintenance of the service provided, Codegain will use its reasonable endeavors to resume the service as soon as possible. This excludes upstream provider infrastructure that is not within the control of Codegain DSL.

Static IPs

Minimum Requirements

Only one static IP can be linked to one active ADSL service (username) A static IP cannot be transferred from one service to another The static IP will remain active as long as the ADSL service (username) it is linked to is active, should the ADSL service (username) it is linked to be cancelled, the static IP will automatically be deleted. Please be aware that once the static IP is deleted it cannot be recovered, should you repurchase the service a new static IP will be issued. Failure to pay for your static IP and linked service before the due date will result in the static IP being deleted, once the static IP has been deleted it cannot be recovered. A static IP can be cancelled during the course of a month, but the cancellation will only take effect at the end of the month. E.G if we receive your cancellation on the 1st or 15th of July, the static IP will only be deleted on the 31st of July at 11:59pm. Your Static IP can be switched on and off from your CCP/RCP. Static IP's are assigned on your PPPOE connection. Due to privacy and security concerns, internal network configurations like natting and routing will need to be set up and maintained by your network administrator.

Static IPs are available for all monthly billed services, except SAIX based services and trial services.

All Static IPs on our new network are now allocated per region:

North = Free State, Gauteng, Mpumalanga, Limpopo, North West East = KwaZulu-Natal South = Eastern Cape, Western Cape and the Northern Cape To give you optimal routing and throughput, we need to lock your DSL service down to the last DSL line you connected from. Should you move to a different region and would like to connect from your new location, then you will have to cancel your current Static IP and apply for a brand new Static IP address. Codegain does not advise that Dynamic/Static IP's are used to run email servers. Should the client choose to use our Dynamic/Static IP services to run an email server it is the clients responsibility to monitor and request removal of all blacklisting's related to the IP on services such as RBL's/SBL's/PBL's and not the responsibility of Codegain.

When you enable the Static IP option in your Control Panel, we will force your service to disconnect in order to establish your region, so that we can allocate the appropriate Static IP in your area. The username will be locked to the first successful connection we receive, meaning no other connections can be established from another location.

Also note that the service will only allow one concurrent connection.

For additional support please go to www.portforward.com

Codegain DNS Suite Codegain DNS When enabled, the Codegain DNS feature will direct your DNS traffic through the geographically closest operational DNS server to you. This feature also enables clients to make use of the Family Codegain feature. Should the Codegain DNS not be accessible the Default DNS will be used, during this time the Family Codegain feature will not be available until the Codegain DNS is restored.

Family Codegain

Family Codegain is a feature provided with the activation of Codegain DNS. This feature blocks unwanted domains within pre-defined categories from being accessed. We do our best to block unwanted domains; we however cannot guarantee that domains within the categories selected will not be accessible. Domains found accessible within a selected category can be reported to feedback@internet.co.za.

Custom/Corporate DNS

This feature allows you to specify the DNS server settings you would like applied to your service. Codegain accepts no responsibility for service interruptions when activating and using this service.

Remote access

This feature allows you to create a unique hostname (static sub domain) which will allow you to remotely access your router/modem. The setup of port forwarding and the network configuration is the responsibility of the client and is required in order to use this feature. Codegain takes no responsibility for this feature not working due to the incorrect setup or configuration on the clients end. The security of the clients connection and network remains their responsibility when using this feature. This feature is provided as a best effort service and is not guaranteed.

Delivery Policy

This delivery policy applies to services delivered by an Codegain appointed representative only. The delivery of certain products/services sold by Codegain are handled directly by the supplier or provider. In these cases the delivery policy will be stated in the Terms and Conditions for that particular product/service. If you are not sure please contact us so that we may advise you on the delivery policy that applies to your purchase.

Delivery times stated are not guaranteed but are generally attainable within major centres. A possible delay of 24 to 96 hours can be expected outside of major centres and additional delivery costs may apply. Some deliveries might require that information or documents must be produced and copies thereof provided during the delivery, this will be communicated on purchase of the device or product if it is required.

A physical address is required for the delivery of your order. Orders to Post boxes/Private bags/Post Offices will not be accepted.

Deliveries take place on weekdays during business hours and exclude weekends and public holidays, your delivery will be dispatched on the 1st working day thereafter.

Delivery times may be delayed should the need arise for clearance of payment. Clearance for debit order payments may take up to 10 days to clear.

Codegain will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Codegain. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

The Courier Delivery Fee charged during checkout may differ once your order is finalised. Should this occur, we will contact you before proceeding with the delivery of your order.

Refunds Policy

Refunds will not be granted for services purchased in error. Should it be proven that a service is not working as per the Product Description, Terms and Conditions and/or Acceptable Usage Policy a refund will be granted. Refunds for amounts deposited into an Codegain DSL banking account erroneously will also have a 15% fee levied to cover our bank charges and will only be considered for processing 7 days after the original payment date. Refunds for debit order and credit card payments are processed after the second week of the month.

Cancellations Policy

The cancellation of a product or service is the Clients responsibility. Cancellations must be actioned from the Control Panel. Email, fax and telephonic cancellations will not be accepted, all cancellations must be processed via the Control Panel. Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment. A minimum calendar months' notice is required for all services unless otherwise stated. Promotions carry additional Terms and early cancellation fees may be payable.

Codegain will not be responsible for incorrect cancellations processed via the Control Panel, or be liable for any losses incurred.

Security Policy

Credit Card transactions are processed via our payment service provider Virtual Card Services PTY (Ltd). As a payment gateway Virtual Card Services does not and cannot verify, authorise or settle any transaction. Virtual Card Services provides the conduit (the messenger) for information between the merchant and the merchant's bank.

Transaction security

Virtual Card Services uses 128-bit SSL certificates to ensure that all transactional information is passed securely between the merchant and Virtual Card Services site. No cardholder information is ever passed unencrypted and any messages sent to our servers from Virtual Card Services are signed using MD5 hashing to prevent tampering. In the event that PAN information is returned, the PAN will be hashed, including the first 6 digits and last 4 digits of the PAN.

Encryption and Data Storage

All sensitive data is secured and stored within Virtual Card Services systems using internationally recognised 256-bit encryption standards. The data held by Virtual Card Services is extremely secure and strict policies are in place ensuring limited and secure access to their servers internally are maintained. The information stored by Virtual Card Services is highly regulated and audited regularly by a Quality Assurance Assessor (QSA).

System security

Virtual Card Services systems are regularly scanned ensuring that their infrastructure and network remains secure at all times. Further to this, Virtual Card Services use an Approved Scanning Vendor (ASV) approved by the payment card brands to review scans quarterly. Additionally, Virtual Card Services is PCI DSS Level 1 certified, which is the highest level of compliance. Virtual Card Services are audited annually by a QSA ensuring that the upmost security is maintained at all times.

Payment Options/Terms

All transactions will be processed in South African Rands (ZAR). We do not extend credit and payment is required up front, services will not be activated without payment. As of 1 October 2014 we no longer accept Cash Deposit and Electronic Funds Transfer (EFT) as a method of payment. Failure to pay for services by the due date will result in services being suspended and possibly cancelled until payment is received. The reactivation of services is subject to payment of all outstanding amounts and any applicable reactivation fees.

Credit Card Authority

By supplying your "credit card/debit card/cheque card" hereafter referred to as "account/card" details and agreeing to the Terms & Conditions the following will be seen as accepted and agreed to:

I/we hereby request and authorize you to draw against my/our card (or any other bank or branch to which I/we may transfer my/our account/card) the due amount or any variable amount pertaining to this agreement, on the first working day of each month. This being the amount necessary for the settlement of the monthly invoice and/or any overdue amounts, due to you in respect of my/our purchases/contract/agreement.

All such withdrawals from my/our account/card by you shall be treated as though they had been signed by me/us personally. I/we, "instruct" and authorize your agent Virtual Card Services PTY (Ltd), or by computer through a system provided by the South African Banks to draw against my/our account/card.

I/we understand that if account/card details have been supplied the withdrawals authorized here will be processed by BankServ. I/we also understand that details of each withdrawal will be printed on my/our statement. I/we agree to pay any banking charges relating to this debit instruction. This authority may be cancelled by me at any time by updating/changing the payment method from within the Control Panel.

Renewals (monthly invoice) will be processed on the first working day of every month. If your payment fails, your service(s) will be disabled immediately Please note that if you are cancelling your service(s) with Codegain, you need to cancel via your control panel before the last day of the month if you are paying via account/card (excludes debit order payments). Failure to do so will result in the product being activated and the monthly subscription being debited.

All other account/card instructions (new account sign ups/activations, hardware/device purchases, top ups, upgrades), besides the monthly subscription, will be processed on a daily basis.

Debit Order Authority

This Authority and Mandate refers to our contract as dated as on acceptance hereof ("the Agreement"). I / We hereby authorise you to issue and deliver payment instructions to the bank for collection against my / our above mentioned account or credit card at my / our above mentioned bank (or any other bank or branch to which I / we may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us.

The individual payment instructions so authorised to be issued must be issued and delivered as follows

i. On the 1st working day ("payment day") of each and every month. In the event that the payment day falls on a Saturday, Sunday or recognized South African public holiday, the payment day will automatically be the very next ordinary business day. Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account.

Debit orders will be processed on the first working day of every month for renewal services. If your debit order fails, your service(s) will be disabled immediately. Your debit order against your bank account is an automated process and cannot be stopped after the 24th of each month. Please note that if you are cancelling your service(s) with Codegain, you need to cancel via the control panel by the 24th of the month for the end of the following month.

All other debit order instructions (new account sign ups/activations, hardware/device purchases, top ups, upgrades), besides the monthly subscription debit orders, will be processed on a daily basis. Should you order a new service or upgrade your existing service after the 24th of the month, your first renewal debit order thereafter will remain unchanged and an additional debit order will be processed for the price difference within the first 5 working days of the month. The following month the full amount for the updated services will be processed in a single debit order. Should you cancel one of your services or downgrade a service after the 24th of the month, your first renewal debit order will remain unchanged, but the price difference will reflect as a credit on your account, which can either be refunded to you or will automatically be deducted from your next debit order.

I / We understand that the withdrawals hereby authorised will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the instruction. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.

Debit Order Mandate

I / We acknowledge that all payment instructions issued by you shall be treated by my / our above mentioned bank as if the instructions had been issued by me personally.

Debit Order Cancellation

I / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.

Debit Order Assignment

I / We acknowledge that this Authority may be ceded to or assigned to a third party if the agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.

Debit Order Contract

The signed Authority and Mandate refers to our contract as dated as on signature hereof ("the Agreement"). I / We hereby authorize you to issue and deliver payment instructions to the bank for collection against my / our above mentioned account at my / our above mentioned bank (or any other bank or branch to which I / We may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us by giving you notice in writing sent by email to accounts@internet.co.za by no later than the 20th of the month or by logging in on your control panel and updating your payment method by no later than the 24th of the month.

Prorata Billing

Prorata billing applies to all new monthly billed services and on the initial purchase only. Prorata billing will not apply should you fail to pay your renewal invoice or any outstanding invoice on your account, the renewal/outstanding invoice must first be paid in order to qualify for the prorata rate on a new service. The bandwidth on a per gig service will be prorated together with the price on purchase. The prorata price and bandwidth is calculated according to the purchase date.

Service Changes (Applies to DSL, Fibre, Mobile and VoIP)

Service Changes are changes to the product, speed, combo or data purchased which changes the renewal of the service/s and are billed prorata.

For ease of understanding, services referred to as Upgraded services are services which result in a price increase on the next renewal and Downgraded services are services which result in a lesser billed renewal than the current service.

New services can only be set to Downgrade from the second month (month after activation) and will only apply from the following month (month 3).

Clients are not able to service change to an Upgraded service and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal.

Example: a Mobile Data service is service changed from 1GB to 5GB in August. The client will only be able to set a service change to a Mobile Data service smaller than 5GB during the month of September for October as the service must first be renewed on 1 September at 5GB before it can be downgraded.

Transfer of Data

Clients with capped services have the ability to transfer their unused data to another Codegain Client using an identical service (network, product/package and cap must be identical). Data is not transferable to non Codegain clients. Clients using Openserve Fibre and Openserve DSL Capped data will be able to transfer between the two service types. Uncapped data and RAIN data cannot be transferred.

Transferred data will be transferred in the state that it is currently in. If the data transferred is rollover data in month 2, it will transfer as month 2 rollover data to the client receiving the data. Transferred data retains the expiry date of the original purchase. The transfer of data must be done by signing into the Control Panel and providing the information required, data can only be transferred in predefined increments. Should we receive delayed usage reports which results in over usage of available data or a payment fails/is reversed for any reason, any transferred data will immediately be reversed. Transferred data is not transferable once the data is transferred the receiver of the data cannot transfer the data again. Clients can however transfer their available renewal or rollover data as many times as their available balance allows them. We reserve the right to refuse to allow the transfer of data for any client who we deem to be abusing the process.

An explanation of how Rollover Data works can be found under the section for the service type you have purchased.

Usage Notifications

Codegain will send an email/sms notification to all data users who have not opted out of receiving notifications when their data usage reaches 50%, 80% and 100% of the available total. These notifications will be based on the information available to us at the time of sending the notification from our system and as such cannot be guaranteed to be 100% accurate when received by the client.

Our banking details

Please note: When making a payment use the bank beneficiary Codegain DSL. Detailed instructions can be found on our website.

Debit Orders / Credit Cards

All transactions will be processed in South African Rands (ZAR). We accept credit card and debit order as methods of payment. We do not extend credit and payment is required up front, services will not be activated without payment.

As of 1 October 2014 we no longer accept Cash Deposit and Electronic Funds Transfer (EFT) as a method of payment. Clients who are in the process of transitioning to Credit Card or Debit Order will continue to be bound by the conditions below until the transition to Credit Card or Debit Order has been completed:

All manual (cash deposit/EFT) monthly payments must reach us before 5pm on the last day of the month, failure to do so will result in all services being suspended until payment is received. Always use your six digit account number as your reference when making payment to avoid delays in your payment being allocated. Failure to make payment by the due date will result in your services being suspended. Failure to pay your hosting and or domain registration on the due date may result in your domain name being deleted by the registrar and become available to the public for re-registration. Failure to pay your ADSL Line services on the due date may result in your ADSL Line services being transferred to Telkom and Telkom will continue to bill you for this service.

Please email your Proof of Payment/Cash Deposit slip to payments@internet.co.za, please remember to use your six digit account number as your reference when making your payment.

Month End

Please note that the control panels will be offline between 19:00 and 00:30 on the last day of every month due to various monthly processing operations that need to be performed. Services that have reached 100% usage will be capped and you will not be able to top up until 00:30. Please ensure that all new purchases, service changes and top ups have been processed before 17:00 on the last day of the month to ensure that your request is actioned before 19:00.

Service Retention

During the processing of a cancellation you may be presented with an offer. Should the offer be accepted no changes to your service will be permitted until the offer period has ended, nor will the client be able to process a cancellation. Offers are extended on a once-off basis and cannot be extended. Offers are limited in terms of what is offered and the service or product the offer is presented on. Codegain may change or withdraw an Offer at any time without prior notice.

DSL Policy

The maximum achievable speed on all DSL Data services is 40 Mbps. If you are using a Fibre Line and would like to achieve speeds higher than 40 Mbps, please consider using our Fibre Data services. The Acceptable Use Policy for all Uncapped services (including discontinued services) can be found here. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP. All uncapped services are billed within a calendar month (1st to last day of every month). Your proof of payment is to reach us before 5pm on the last day of the month to prevent service interruption on the 1st of each month.

Prepaid services are a once off purchase and are valid for a period of 12 months (1 year), you are able to top up the prepaid service with additional bandwidth of the same service type at any time, with each top up the validity of the prepaid service will be extended with an additional 12 months (1 year).

The capacity of the Network and available bandwidth is in no way guaranteed on any of the bandwidth based services offered by Codegain and as such we reserve the right to manage (shape, throttle, limit protocol through-put) all services in accordance with the available network capacity at all times. Our first priority will always be to provide the best possible experience to all of our users when/if it becomes necessary to manage services.

Just DSL

Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by Openserve, which may sometimes have slight inaccuracies. The advertised line speeds are a representation of the maximum possible throughput on that package. This speed is dependent on and varies from exchange to exchange as regulated by Openserve. In certain areas, some speeds are not achievable.

Due to Openserve infrastructure restrictions, some line speeds may not be available in your area. Check coverage in your area to see which packages are available in your area.

All Just DSL packages are subject to an Acceptable Use Policy. Just DSL accounts are locked to a single location. The location it gets locked to is the location you supply during sign up.

Regular Openserve copper line required to apply for a Just DSL package. A voice line, however, is not required.

Performance is subject to contention. This means that data speeds and latency may be affected by factors outside of Codegain's control or demand for bandwidth at any given time.

*Save more than R200 every month

Based on a basic Telkom Landline rental package at R210pm. Actual monthly saving might differ depending on the landline package you are currently using.

Shaping and prioritisation

Just DSL packages are uncapped, unshaped and unthrottled. There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.

Setup fee

The setup fee is prescribed by Openserve, not Codegain. The setup fee is covered by Codegain as part of the launch promotion. Codegain reserves the right to change the promotion at any time. While stocks last. E&OE. Cancelling your current DSL line If you are an existing user of a DSL service and would like to Cancel your current data, line and Telkom phone line in order to move to the Just DSL service, then we recommend that you do not cancel your current service(s) until a Technician has been sent out to your premises to inspect and perform the installation. The Technician will either use the existing Infrastructure (copper and wall point) or install a completely new line, which will run simultaneously. You should only cancel your current DSL service, once the your new Just DSL service is live. This overlap of services is to ensure there is A.) No interruption of Internet Connectivity during the cross over and B.) Ensure that there are DSL ports available for your line in the Openserve local Exchanges. If you cancel your existing service on a full DSLAM and someone else's order comes up before yours, then you could lose the available port and your new Just DSL order cannot be completed – which could result in you losing your DSL Internet connection all together.

Capped Services

Rollover of Data

Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE

The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped Services

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the ADSL line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP's (wireless internet service provider) is strictly prohibited. All uncapped products carry an Acceptable Use Policy which can be found here, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

Combo Services

Combo Pricing

Combo pricing applies to one data service and one adsl line tied together as a combo. The process of transferring/activating the ADSL line takes place at the time of the order and cannot be ordered for a future date. Once a service is combined, the DSL service will be locked down to the DSL Line, the service cannot be used on a different DSL Line.

Line Transfer Combo

On initial sign up a discounted amount will be billed for the data portion of the combo and there will be no charge for the transfer of the ADSL line if it take place in the current month. A discounted amount will be billed on transfer of the ADSL Line at any time other than the current month. The full combo price will be billed on the 1st of the following month.

New Line Combo

A discounted amount will be billed for the data and ADSL Line once the ADSL Line is activated by Telkom. The service on the combo will be activated once payment is received for the amount billed. The full combo price will be billed on the 1st of the following month.

Permanent Upgrade/Downgrade of Combo

In order to upgrade/downgrade your existing combo you will need to first split the combo. Once the combo has been split, the changes can be made and the services can then be combined again. The new combo price will be billed on the 1st of the following month.

Cancellations

In order to cancel one or both services within a combo it is necessary to first split the combo. Once the combo have been split the desired changes can be made.

Splitting Combos

When combos are split they will be billed at the stand alone price per service.

Combining Existing Services

When services are combined the combo price will apply from the 1st of the following month. * Combo pricing excludes already discounted services and special offers * Combo pricing applies to selected products only

Telkom ADSL Lines

By purchasing/applying for an ADSL Line service it is agreed that you accept and agree to the Terms & Conditions as stated below:

I/We hereby authorise Codegain DSL PTY (Ltd) to apply for a new convert, migrate, migrate back, convert back of my/our ADSL Line from Telkom SA Ltd or my current ADSL Line Supplier on behalf of Telkom:

In order to apply for an ADSL Line, you are required to have an active monthly billed telephone line with Telkom SA Ltd. ADSL Lines remain the property of Telkom SA Limited, installations and repairs remain their responsibility. ADSL Line sizes are supplied at the maximum stable speed available that is requested by the client, the Telkom SA Ltd network is supplied as a best effort network and therefore service cannot be guaranteed. Telkom SA Ltd. runs automated health checks on all ADSL Lines and might adjust the speed of your line in order to supply the best service possible. Should you experience complete downtime on your ADSL Line for a period exceeding 24 hours, a dispute will be logged with Telkom SA Ltd once the fault has been cleared requesting a credit for the period the line was down. Once this credit has been issued, the client's account will be credited accordingly. Codegain DSL PTY (Ltd) will on behalf of our client as far as possible deal with Telkom SA Limited on the client's behalf. Should a fault be logged with Telkom SA Ltd. on the client's ADSL Line which results in a Technician being dispatched and it is found that the fault is due to faulty equipment or incorrect setup of equipment by the client an Unnecessary Call-Out charge may be charged to the client's Codegain account. Any credit due to the client by Telkom SA Limited after the transfer of their ADSL Line to Codegain DSL PTY (Ltd) remains the responsibility of Telkom SA Limited and the client will need to converse with Telkom SA Limited directly to arrange this if not done automatically. The activation of a new line is dependent on the exchange being ADSL ready as well as ports being available, the activation of a new line, cancellation, upgrade/downgrade or transfer is dependent on Telkom SA Limited as such cannot be guaranteed by Codegain DSL PTY (Ltd). Telkom SA Limited do not allow two actions to be performed at the same time, we are therefore not able to perform a transfer and an upgrade/downgrade at the same time, we need to process each action separately.

In order to transfer an existing ADSL Line from Telkom/another ISP to Codegain DSL (PTY) Ltd it is necessary for the client to request their current ISP/Telkom to perform a migrate back application. Only once the migrate back application has been completed will Codegain DSL PTY (Ltd) be able to apply for the transfer. During this process of transfer between ISP's/Telkom the ADSL line will be in a suspension state with no ADSL access. The client has 30 days from the date of the migrate back application to request re-activation of the ADSL Line, if the re-activation is not done within 30 days, the ADSL Line will be completely cancelled. Applications received where the incorrect number has been supplied by the client will be charged for until the application has been cancelled by Telkom. No refund requests will be considered where the incorrect number was supplied on application.

The client will continue to be billed by Telkom SA Limited for the telephone/fax line rental and telephone/fax calls as well as any other services provided to them directly by Telkom. Should your line be suspended by Telkom SA Ltd, the ADSL service on your line will not be usable until Telkom SA Ltd have lifted the suspension on the line.

The ADSL line rental will be billed to the client by Codegain DSL PTY (Ltd) together with any other services provided to them. On completion of a new, transfer or upgrade/downgrade of an ADSL Line an invoice will be generated and debited via the clients nominated payment method.

Should your debit order payment against your bank account or credit card be returned (initial and monthly) unpaid the ADSL Line will be migrated back if the outstanding amount is not settled within 7 days. A migrate back will result in the ADSL Line being suspended and completely cancelled 30 days thereafter if the outstanding amount is not settled.

Payment for the rental of the ADSL Line is due before the 1st of every month, failure to pay will result in the ADSL line being migrated back. Should you approach Telkom directly to have your telephone number ported, the ADSL service on your line will automatically be cancelled. Please advise us of your intent to port (move) your telephone line to a new address so that we may arrange for the ADSL line to be moved together with your telephone line. Should an incorrect telephone number be provided for the ADSL line and the service is successfully activated, the client will be liable for any costs arising from the activation of the ADSL Line service.

Please also note that ADSL lines are not cancelled during the month but only at the end of the month, if you wish to have your line cancelled during the course of a month you will not be refunded any monies already paid for that month and the cancellation may be subject to early cancellation fees.

Please be aware that Telkom do not allow us to submit cancellations for a specific date. In an effort to avoid the cancellation or migrate back of the line taking place before the last day of the month we submit these applications on the last 2 working days of every month. It is possible that the cancellation/migrate back will be actioned before the last day of the month or only take place the following month.

Please note that as standard practice the up to 20Mbps VDSL service is activated by Telkom as an ADSL2+ service which has a lower upload speed than the VDSL service. Please contact us on 087 821 1100 or lines@internet.co.za should you wish to change to VDSL. We will then submit a request to Telkom to have the line changed to VDSL if possible. The upload speeds for up to 20mbps ADSL2+ are 1Mbps and the upload speed for up to 20Mbps VDSL is 2Mbps.

Queries pertaining to your ADSL line can be directed to lines@internet.co.za during office hours, if you are experiencing technical difficulties you can contact our 24 hour Support Line on 087 821 1100.

Telkom terms and conditions can be found at: http://www.telkom.co.za/sites/aboutus/regulatory/termsandconditions/

Fibre Policy

Fibre Broadband Access is supplied as a best effort service by the Fibre Line Provider. Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. In order to use the Fibre Data purchased from Codegain a Fibre router/modem is required, this router/modem needs to be purchased by the client. Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causes damage to the service provided by the Fibre Line Provider/Codegain or its infrastructure is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account. Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days, this timeframe is however not guaranteed. Codegain only offer Fibre to the Home services through our Fibre Line Providers at this time.

Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. Additional fees may apply should trenching or additional cabling be required to complete the installation. Additional fees may also apply should a re-installation or indoor transfer (move line within the same premises) be required. Codegain, the Fibre Line Provider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.

An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Downgrades may require 30 days' notice depending on the Fibre Provider, the earliest date for a downgrade request will be displayed in the Client Control Panel when submitting the request. Cancellations for fibre lines are only submitted at the end of each month, the cancellation request must be submitted via the Client Control Panel at least a calendar month before the cancellation date, the earliest available cancellation date will be shown in the Client Control Panel. Cancellation requests which do not adhere to a calendar months notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed, this fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day, this timeframe is however not guaranteed.

An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to your account once we are advised of the charges by the Fibre Line Provider.

By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

The available capacity on the network is shared between all users of Codegain bandwidth. Acceptable Usage Policies are attached to Uncapped Services. Capped services whilst the majority of the time will remain untouched may be shaped or throttled should the demand on the network and available capacity be affected. Capped services will generally receive priority through-put on our network provided there is no rise in demand or extenuating circumstances affecting the performance of the network.

Capped Services

Rollover of Data

Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE

The monthly renewal on a 10GB service is 10GB. The monthly renewal on a service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped Services

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the Fibre line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP's (wireless internet service provider) is strictly prohibited. All uncapped products carry an Acceptable Use Policy which can be found here, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP (Acceptable Use Policy).

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

Frogfoot Air

Frogfoot Air is a Frogfoot Fibre product which includes uncapped internet and is available as per the coverage map on our website. The product is designed for Basic use and is not intended for business use or super users. The service is supplied as a best effort service by Frogfoot. Equipment/hardware supplied during the installation remains the property of Frogfoot and may not be removed from the premises. Hardware removed from the premises will be billed to the client. The service is installed with a Wifi enabled ONT so no router/modem is required. The ONT supports up to 10 devices, the device is not extendable and does not have network ports, no repeaters/range extenders can be connected to it. Codegain are only able to perform first line troubleshooting, thereafter service issues need to be escalated to Frogfoot for resolution. Frogfoot undertake to attend to valid faults by the next business day. Usage stats are not made available to Codegain at this time and therefore cannot be displayed. Installation costs do not include additional trenching costs or the unblocking of pipes. Any additional installation costs will be payable by the end user/client. Service changes are only permitted between the available Frogfoot Air packages. New services can only be set to Downgrade (lower speed) after 6 months of active service have passed, this includes services that were Upgraded, a Downgrade will not be permitted on the Upgraded service during the first 6 months of service. Clients are not able to service change to an Upgraded service (higher speed) and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal. Cancellations must be requested via the Client Control Panel, all cancellations require a calendar months' notice (purchases on promotions may carry additional t's & c's). The earliest available cancellation date will be shown in the Client Control Panel.

Openserve Web Connect

Openserve Web Connect is an Openserve Fibre product which includes Openserve uncapped internet and is available as per the coverage map on our website. The product is designed for Basic use and is not intended for business use or super users. The service is supplied as a best effort service by Openserve. Equipment/hardware supplied during the installation remains the property of Openserve and may not be removed from the premises. Hardware removed from the premises will be billed to the client. The service is installed with a Wifi enabled ONT so no router/modem is required. Set up of the service will be facilitated by Openserve during the installation. Codegain are only able to perform first line troubleshooting, thereafter service issues need to be escalated to Openserve for resolution. Usage stats are not made available to Codegain at this time and therefore cannot be displayed. Openserve reserve the right to implement a Fair Usage Policy at its discretion. Installation costs include up to 8 linear meters of trenching/unblocking of pipes. Thereafter a cost of R160.00 per linear meter will be payable by the end user/client. Service changes can only be done between the available Openserve Web Connect packages. New services can only be set to Downgrade (lower speed) after 6 months of active service have passed. This includes services that were Upgraded, a Downgrade will not be permitted on the Upgraded service during the first 6 months of service. Clients are not able to service change to an Upgraded service (higher speed) and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal. Cancellations must be requested via the Client Control Panel, all cancellations require a calendar months' notice (purchases on promotions may carry additional t's & c's). The earliest available cancellation date will be shown in the Client Control Panel.

Mobile Policy

MTN 5G

MTN 5G is an Uncapped service with an Acceptable Usage Policy which differs per service type. MTN 5G coverage maps are generated by MTN based on available tower capacity and signal strength 3D modelling. Certain factors such as device placement and interference from man-made structures and obstructions, weather conditions and vegetation growth may prevent your router from connecting to 5G. In these instances, your device will fallback to 4G LTE-Advanced, with speeds up to 300Mbps.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's for cancellation), cancellations can be set up until 5pm on the last day of each month. A calendar month is determined as one full month (1st to last day) must pass between the cancellation request and cancellation date. Service changes are possible within the MTN 5G service options and can be set at any time (before 5pm on the last day of each month). The new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes) and Promotional Terms and Conditions if the service was purchased on a Promotion.

The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

The sim must be used in a 5G router approved by MTN, approved routers are listed below:

HUAWEI 5G CPE PRO 2

ZTE 5G CPE MC801A

On the day of purchase a prorata invoice will be raised and debited accordingly, once the sim has been activated (provisioned) a new prorata invoice will be raised and the purchase invoice will be credited. Accepted payment methods for the purchase and renewal of the service are Credit Card and Debit Order, your chosen payment method will apply to all services on the profile going forward. Debit order payments are required to clear before delivery will take place (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated by MTN.

Sim swops will be processed where possible. The delivery fee for the new sim will however be charged to the clients account.

MTN 5G services carry an Acceptable Usage Policy which may affect the speed of your service.

Clients provided with an MTN replacement SIM and free Cat6 router are subject to the following cancellation policy. By updating the location where the service will be used and delivery address it is deemed that the client has read and understands the cancellation policy and wishes to convert their service as offered. Unused monthly data as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.

Should the service be set to cancel within 6 months of the activation date of the new sim a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Cell C to MTN Replacement Offer

All Cell C 100GB and 200GB services will automatically terminate as of 30 November 2019 regardless of acceptance of this offer.

MTN Fixed LTE - On Demand

MTN Fixed LTE On Demand is available as a Capped or Uncapped service and is a best effort service with no minimum service levels guaranteed. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service with a minimum billed amount for 5GB of data which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's), cancellations can be set up until 5pm on the last day of each month.

The service can be set to upgrade to an Uncapped package with immediate effect for one month, two months or permanently. One month applies to the current month up to and including the last day of the current month, two months will apply to the current month up to and including the last day of the current month plus the following month. Permanently means the service will be converted to an Uncapped service going forward. The billing for the service will return to the minimum billing for the 5GB once the upgrade selected has expired.

Unused data on a non-upgraded service (5GB) will rollover for one month. This service is not usage based and unused data will not be credited or refunded. Available data can be transferred to the same service (On demand 5GB) on a different profile. The 5GB service cannot be topped up with additional per gig data, the service can only be converted to an Uncapped account.

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days' notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.

Billion BiPAC 8206 AZ

HUAWEI 5G CPE PRO 2

HUAWEI B2368 (outdoor device)

HUAWEI B2368-22 (outdoor device)

HUAWEI B2368-57 (outdoor device)

HUAWEI B2368-66 (outdoor device)

HUAWEI B525S-23A

HUAWEI B525S-65A

HUAWEI B525S-95A

HUAWEI B535-932

HUAWEI B612-233

HUAWEI B612-533

HUAWEI B612S-25D

HUAWEI B612S-51D

HUAWEI B612S-52D

HUAWEI B618S-22D

HUAWEI B618S-65D

HUAWEI B618S-66D

HUAWEI B818-263

MIKROTIK CHATEAU LTE12

TP-LINK ARCHER MR600(EU)2.0

VIDA CPE4000-PLUS

VIDA CPE4000-PRO

ZTE 5G CPE MC801A

ZTE MF286

ZTE MF286A

ZTE MF286C

ZTE MF286C1

ZTE MF286D

ZTE MF286R

ZYXEL LTE7460 (outdoor device)

ZYXEL LTE7480-M804

On the day of purchase an invoice will be generated and debited accordingly. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Codegain, as such please be advised that your personal details will be received by the courier, courier company and Codegain. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account. Available data from MTN Fixed LTE Capped services can be transferred to an identical service (e.g. 200GB to 200GB), data may only be transferred once and will be transferred in its current state including its expiry date e.g. topup data/rollover data.

MTN Fixed LTE Uncapped carries an Acceptable Usage Policy.

MTN Fixed LTE

MTN Fixed LTE is available as a Capped or Uncapped service and is a best effort service with no minimum service levels guaranteed. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property. Speeds may be limited to a maximum speed, this is dependant on the product purchased. Uncapped products are subject to an Acceptable Usage Policy.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's), cancellations can be set up until 5pm on the last day of each month. The service can be set to change (upgrade/downgrade, capped to uncapped, uncapped to capped) at any time (before 5pm on the last day of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes) or Promotional Terms and Conditions.

You are able to purchase additional data should your monthly allocation on your MTN Fixed LTE Capped service run out. This is a once off purchase which you pay for immediately. Unused topup data will rollover for one month. E.g. Purchase 10GB of Topup data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated.

Unused monthly data from your MTN Fixed LTE Capped service as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.

Night time data (where applicable) is free data that is available to use every day between 12am and 6am. Data used during these hours will be deducted from the Night time available data balance. When Night time data is depleted, the available monthly data will be used. Night time data is Promotional data and Codegain reserves the right to withdraw it should it be deemed necessary.

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days' notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.

Billion BiPAC 8206 AZ

HUAWEI 5G CPE PRO 2

HUAWEI B2368 (outdoor device)

HUAWEI B2368-22 (outdoor device)

HUAWEI B2368-57 (outdoor device)

HUAWEI B2368-66 (outdoor device)

HUAWEI B525S-23A

HUAWEI B525S-65A

HUAWEI B525S-95A

HUAWEI B535-932

HUAWEI B612-233

HUAWEI B612-533

HUAWEI B612S-25D

HUAWEI B612S-51D

HUAWEI B612S-52D

HUAWEI B618S-22D

HUAWEI B618S-65D

HUAWEI B618S-66D

HUAWEI B818-263

MIKROTIK CHATEAU LTE12

TP-LINK ARCHER MR600(EU)2.0

VIDA CPE4000-PLUS

VIDA CPE4000-PRO

ZTE 5G CPE MC801A

ZTE MF286

ZTE MF286A

ZTE MF286C

ZTE MF286C1

ZTE MF286D

ZTE MF286R

ZYXEL LTE7460 (outdoor device)

ZYXEL LTE7480-M804

On the day of purchase a prorata invoice and prorata data (where applicable) will be allocated and debited accordingly. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Codegain, as such please be advised that your personal details will be received by the courier, courier company and Codegain. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account. Available data from MTN Fixed LTE Capped services can be transferred to an identical service (e.g. 200GB to 200GB), data may only be transferred once and will be transferred in its current state including its expiry date e.g. topup data/rollover data.

MTN Fixed LTE Uncapped products carry an Acceptable Usage Policy which may affect the speed of your service.

Telkom LTE

Telkom LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months' notice (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set after 5pm on the second last day and last day of each month. The service can be set to upgrade or downgrade at any time (except after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month. The monthly data is referred to as anytime data, free data which can be used between 12am and 7am is referred to as night surfer data. Where applicable anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Where applicable unused data will only rollover if the service is active and paid up to date. Where applicable unused anytime top up data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and night surfer top up data is valid for 30 days from purchase (not exceeding the month of purchase).

Data is used in the following sequence:

Anytime data

Anytime top up data

During Night Surfer Hours 12am to 7am

Night surfer data

Anytime data

Anytime top up data

Data usage information and data balances are provided to Codegain once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Codegain will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

Services purchased packaged together with a modem must be used in the modem provided, failure to do so may result in the service not working. The make and model of the modem will be determined at Telkom's discretion.

The modem carries a 1 year Warranty if ordered through Codegain together with the Telkom SIM, device warranty claims for the modem will be handled by Codegain who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Codegain has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Codegain.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

The only payment method that will be accepted for the purchase of this service is Credit Card, please note that any other services already on the profile which the purchase is being made on will automatically update to Credit Card. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Codegain, as such please be advised that your personal details will be received by the courier, courier company and Codegain. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom LTE (2TB)

Telkom LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property, device used.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months' notice (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set after 5pm on the second last day and last day of each month. The service can be set to upgrade at any time (except after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month. Downgrades can only be set after 3 months of service have been completed (except after 5pm on the second last day and last day of each month) but the new service will only be effective from the 1st of the following month.. The monthly data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Top up data contains anytime data as well as night surfer data. The anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and night data is valid for 30 days from purchase. If a topup is purchased that contains night surfer data, the night surfer data will be used between 12am and 7am, there after the anytime topup data will be used until exhausted. In instances where more data was used than was purchased the over used amount will be deducted from any topups. Where applicable unused data will only rollover if the service is active and paid up to date.

Data is used in the following sequence:

Monthly allocation of data

Rolled over monthly data

Rolled over top up data

Data usage information and data balances are provided to Codegain once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a fixed wireless service which can be used anywhere within Telkom LTE Coverage areas. Codegain will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

Telkom reserve the right to throttle and/or shape the traffic of the 2TB data service products during network peak times.

In line with the Consumer Protection Act, Codegain has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Codegain.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

Codegain reserves the right to limit the accepted payment methods for purchases of this service. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Codegain, as such please be advised that your personal details will be received by the courier, courier company and Codegain. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here:

http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Business Uncapped LTE

Telkom Uncapped LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 2Mbps and 10Mbps dependant on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled, new signups are required to remain active for 6 months from date of activation. Early cancellation can be facilitated before the 6 month period has lapsed by payment of a R999.00 cancellation fee together with one calendar months' notice. Service change options to other available Telkom LTE packages will become available after the first 6 months. Service changes between the various Telkom LTE packages can only be done once every 3 months.

Cancellations require a minimum calendar months' notice (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set after 5pm on the second last day and last day of each month.

The Fair Usage Policy is as follows:

Monthly Data Allocation Speed Times of operation

First 250GB of Data 10Mbps Midnight to 7pm, 365 days a year

Next 50GB of Data 4Mbps

Unlimited data thereafter* 2Mbps

*P2P/NNTP type traffic will be further throttled

You are able to purchase a once off data bundle to restore your service to an unmanaged state and access it 24 hours a day. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase as well as the following month. Once the topup is depleted the service will only work during Business Hours and the management will return to the previous state prior to the topup. On renewal of your service on the 1st of each month any available topup data will be used first before your usage begins counting towards your managed usage limit.

Data usage information and data balances are provided to Codegain once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Codegain will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Codegain, as such please be advised that your personal details will be received by the courier, courier company and Codegain. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Uncapped Fixed LTE

Telkom Uncapped Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made, service purchased and Fair Usage Policy applied. Average speeds within the specified coverage areas range between 2Mbps and 20Mbps dependant on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property equipment used.

The service is a monthly billed service which will continue on a month to month basis until cancelled, new signups are required to remain active for 6 months from date of activation. Early cancellation can be facilitated before the 6 month period has lapsed by payment of a R999.00 cancellation fee together with one calendar months' notice. Service change options to other available Telkom LTE packages will become available after the first 6 months.

Cancellations require a minimum calendar months' notice (cancel the month before for the end of the following month) (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set after 5pm on the second last day and last day of each month. The earliest date for cancellation in accordance with the Terms & Conditions for the service will be displayed in the Control Panel:

The Fair Usage Policy is as follows:

Service Monthly Data Allocation Speed Times of operation

Uncapped Off Peak First 350GB of Data 10Mbps Midnight to 7pm, 365 days a year

Next 50GB of Data 4Mbps

Unlimited data thereafter* 2Mbps

*P2P/NNTP type traffic will be further throttled

10Mbps Uncapped First 500GB of Data 10Mbps 24/7, 365 days a year

Next 50GB of Data 4Mbps

Unlimited data thereafter* 2Mbps

*P2P/NNTP type traffic will be further throttled

20Mbps Uncapped First 600GB of Data 10Mbps 24/7, 365 days a year

Next 50GB of Data 4Mbps

Unlimited data thereafter* 2Mbps

*P2P/NNTP type traffic will be further throttled

The Fair Usage Policy will reset on the 1st of each month. The Uncapped Off Peak service has the option to purchase a once off data bundle to restore your service to an unmanaged state and access it 24 hours a day. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase only. Once the topup is depleted the service will only work during midnight and 7pm and the speed will return to the state prior to the topup.

Data usage information and data balances are provided to Codegain once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a fixed wireless service which can be used anywhere within Telkom LTE Coverage areas, the service is not designed to be used in a mobile device or to be moved between locations. Codegain will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Codegain, as such please be advised that your personal details will be received by the courier, courier company and Codegain. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Telkom Uncapped LTE

Telkom Uncapped LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 2Mbps and 10Mbps dependant on the Fair Usage Policy currently being applied to the service. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled, new signups are required to remain active for 6 months from date of activation. Early cancellation can be facilitated before the 6 month period has lapsed by payment of a R999.00 cancellation fee together with one calendar months' notice. Service change options to other available Telkom LTE packages will become available after the first 6 months. Service changes between the various Telkom LTE packages can only be done once every 3 months.

Cancellations require a minimum calendar months' notice (promotions may carry additional t's & c's) and must be submitted via the Control Panel, cancellations cannot be set after 5pm on the second last day and last day of each month.

The Fair Usage Policy is as follows:

Monthly Data Allocation Speed Times of operation

First 250GB of Data 10Mbps 24 hours, 365 days a year

Next 50GB of Data 4Mbps

Unlimited data thereafter* 2Mbps

*P2P/NNTP type traffic will be further throttled

You are able to purchase a once off data bundle to restore your service to an unmanaged state. This is a once off purchase which you pay for immediately, the topup is valid for the month of purchase as well as the following month. On renewal of your service on the 1st of each month any available topup data will be used first before your usage begins counting towards your managed usage limit. Topup data consists of equal day and night data. The day data is used between 7am and 11:59pm the night data is used between 12am and 7am. Once the topup has been depleted the service will return to the management state prior to the topup.

Data usage information and data balances are provided to Codegain once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Codegain will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

A prorata invoice will be generated from the date of purchase until the end of the current month and debited accordingly.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Codegain, as such please be advised that your personal details will be received by the courier, courier company and Codegain. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

MTN Data

Purchases prior to 10 February 2022 are referred to as MTN Mobile Data, the service is however identical to the MTN Data product.

MTN Data

MTN data is a monthly billed service unless otherwise stated. MTN Data is subject to the same Terms and Conditions as ADSL data, for the purposes of Payment, Termination and Monitoring of Usage except where specified.

MTN Data is subject to the Regulation of Interception and provision of Communication-related information Act where applicable (RICA). When a purchase for MTN data is made it is deemed that you have read, understood and accepted all Terms & Conditions pertaining to the purchase.

If you have any queries please contact us before making any purchase for any service through this website, our 24 hour, 7 day a week support number is

087 821 1100.

Coverage and Signal Availability

Service delivery of MTN data is dependent on signal availability and demand for data services in any particular area. Codegain does not warrant or guarantee service for any specific areas, whilst every effort will be made to give clients an indication of possible service (via the Coverage Map). Codegain accepts no liability should the aforementioned map differ to actual data service experienced.

LTE

SIM cards provided by Codegain are automatically LTE enabled. Clients using their own MTN SIM for MTN Data purchased from Codegain will need to request the activation of LTE with MTN directly. Codegain no longer offer new activations on clients own sim cards.

An LTE capable device is required in order to obtain LTE speeds.

Purchasing of Data and Devices

Codegain reserves the right to limit the quantity of purchases made. Data and devices may only be purchased via credit card or debit order. EFT, Stop Order and Cash Deposits are not accepted. Your order will be shipped once your payment has been cleared.

All purchases of data are prorated on the day of purchase, both the data allocation and price are prorated. Should delivery of your SIM occur the month after it was purchased the data allocated on the SIM will be calculated from the date of purchase to the last day of the month it was purchased in.

Credit Card payments are cleared within 24 hours and Debit Order payments can take up to 10 working days to clear. Your order will be shipped on the first working day of your payment being cleared.

Rollover of Data

Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE

The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Device Support

Technical support is provided for the setting up of the APN on the client's device. Codegain does not offer support on applications or set-up of device applications such as email.

"Topping-up" Data

MTN data clients are able to top up their data should they exhaust it at any time during the month. This top-up can be done via the Control Panel or Mobile Control Panel. Data that has over run the purchased data total will be deducted from your next top-up. Example, 1GB purchased, 1GB and 500mb used before capping takes place, top-up with 2GB, only 1GB and 500mb will be allocated.

Cancellation of Data

If a data product is cancelled the SIM card linked to the product including any unused data will be cancelled on the requested date. If the client has opted to use their own SIM, the MTN Data service supplied by Codegain will be discontinued on their selected SIM. Once cancellation of the SIM has taken place it cannot be reactivated.

Failure to Pay

Should we not receive payment for data purchased the data together with the SIM provided will be cancelled. If the client has opted to use their own SIM, the data service will be discontinued on their selected SIM. Once the SIM has been cancelled it cannot be reactivated.

Mobile Devices, Warranty and Exchange/Return Policy

Certain Mobile Devices are only available to be purchased together with a Data product and cannot be purchased as a stand-alone product. Codegain has a 7 business day device return policy from date of purchase. Units returned must be returned as shipped (i.e same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. Codegain will NOT arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Codegain or the Supplier. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

All Mobile Devices are covered by a product specific warranty as per the manufacturer's warranty, for the repair or replacement of faulty units. The warranty is limited to items covered by the manufacturer only. The warranty does not cover any damage deemed to have been caused by the client's misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return). Using incorrectly sized SIM cards and any physical damage as a result, is deemed to be improper use or abuse of the product. This effectively voids the manufacturer's warranty and therefore will not be exchanged or returned. This further extends to the use of unapproved accessories or modifications which effectively void the warranty on the product. In such circumstances, Codegain nor the Supplier will be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.

Failure to abide by Codegain' policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.

Device warranty claims for Xiaomi products are supplied and serviced by Mobile in Africa, warranty claims for these products will not be facilitated by Codegain unless otherwise stated.

The Warranty on Xiaomi Smart Phones is 12 months, the battery and accessories provided with the smart phone carry a 6 month Warranty.

Device warranty claims for Huawei products and devices will be handled by Codegain who will deal directly with the Supplier on the clients behalf.

The warranty on Huawei devices is 12 months.

In order to speed up warranty claims and repairs we are required to provide the purchaser's contact details to the suppliers. These details are provided to the supplier on condition that it may only be used to verify the purchase of the product and will not be used in any other manner.

Xiaomi Products and Devices

Mobile in Africa

https://mia.africa.com/za/support

Please note that the Delivery of Xiaomi Devices once payment has cleared are handled by the Supplier and not Codegain, all Deliveries which include a SIM Card are subject to RICA Verification and you may be required to provide certain documentation on Delivery. Please refer to the section below on Identity Verification Requirements for more information on RICA.

Identity Verification Requirements (RICA)

By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All Data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed.

Delivery of the data product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase of a data product regardless of whether the person/s has been RICA' d previously. The drivers of the courier service used by Codegain are RICA agents and will RICA the user upon delivery of the order. The person who will use the SIM is the person who will be vetted and must therefore be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes an authorized representative for the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Codegain for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation together with legible copies thereof will be required for the RICA verification; the copies will be retained by the person delivering your RICA product:

For a Natural Person:

Proof of Identification

Proof of Physical Address (Home Address)

For a Business:

Proof of Company Details

Proof of Address

Letter authorising selected representative to act as representative on behalf of the business

Proof of Identity for the representative

Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

Green bar-coded South African ID book

Valid temporary ID issued by Home Affairs

Valid South African passport

New bar-coded ID cards

For Non-South African citizens – Passport or valid VISA / permit

Company Detail Verification (Businesses):

Company registration documents

Tax Clearance Certificate

SARS registration documents, or

Any other Government issued documents containing the Company details

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

Lease Agreement (not older than 12 months)

Municipal Account (not older than 3 months)

TV License (not older than 12 months)

Telephone Account (not older than 3 months)

Bank Statement (not older than 3 months)

Retail account which is delivered to that address on a regular basis (not older than 3 months)

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

RAIN Fixed LTE-A - LTE Advanced

The LTE-Advanced service is provided on the RAIN Network and is a best effort service with no minimum service levels offered. Speeds within specified coverage areas displayed on the coverage map generally range up to 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations must be submitted via the Control Panel the month before the cancellation must take place e.g. Cancellation must be set in October for cancellation at the end of November. The service can be set to upgrade or downgrade at any time (before the 25th for debit order clients) but the new service will only be effective from the 1st of the following month. Monthly data is allocated on the 1st of every month and any unused data will rollover into the following month (one month rollover).

You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. The topup data is valid for 30 days from purchase and will expire thereafter, E.G. You purchase 1GB of topup data on 15 September, you have until the end of the day (23:59) on 14 October to use this data, any data not depleted by 23:59 on 14 October will expire.

Data is depleted from the 1st of each month as follows:

Unused Top-up data from the previous month is depleted first, if applicable

Rollover data will be depleted second, if applicable

Monthly data allocation will be depleted last.

This service is a mobile wireless service which can be used anywhere within Rain Coverage areas. Codegain will not provide Support Services with regards to coverage where the service is used outside of a Rain Coverage Area. Clients who proceed with the purchase of a Rain service and are not covered under the Rain Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the Rain Coverage Map. The Rain SIM supplied must only be used in an approved compatible device (listed below). Codegain will not provide Support Services if the SIM is used in a non-compatible device.

Approved Compatible Devices

Huawei B618

Huawei B315

Huawei B2338

ZTE MF253

ZTE MF283+

ZTE MF286C

TP-Link MR200

The Approved Compatible Devices carry a 12 month Warranty if ordered through Codegain with their SIM, device warranty claims for the Approved Compatible Devices will be handled by Codegain who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Codegain has a 7 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 7 days from delivery it will be refunded or replaced with a new unit. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

Your initial purchase of data will be billed prorata and you will receive prorata data. A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data, because the invoice was calculated and generated on the day of purchase and not the day of delivery we will re-calculate the amount due according to the date of activation and credit the balance to the clients account.

Clients signing up before the 30th of November 2017 will receive double their monthly data every month until 30 November 2018. Upgrades/Downgrades only take effect on the 1st of the month following the request, upgrades/downgrades set in November 2017 will only take effect on 1 December 2017 and will not qualify for the Double Data Promotion as the Promotion ends on 30 November 2017. The service must be renewed monthly in order to qualify for this Promotion.

The SIM and Device will be delivered within 10 business days from the date of order, provided payment has cleared. Once delivered please allow up to 24 hours from the time the SIM Card is inserted for the data to be allocated. Please note that the SIM must be inserted into an Approved Compatible Device within 48 hours of taking delivery, failure to do so will result in the SIM being deactivated.

Please note that the purchase of the Rain LTE service is subject to RICA and you will be required to provide certain documentation on delivery of the device, the requirements will be communicated to you. Delivery of the SIM/Router is facilitated by Digital Planet on behalf of Internet Solutions and Codegain. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Digital Planet and Internet Solutions, as such please be advised that your personal details will be received by the courier, Digital Planet and Internet Solutions. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Please be advised that deliveries will not take place between 21 December 2017 and 5 January 2018.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Cell C Fixed LTE

Cell C Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel, cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (except the last 2 days of each month) but the new service will only be effective from the 1st of the following month. Unused monthly data does not carry over and will expire at the end of each month.

You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. The topup data is valid for 30 days from purchase and will expire thereafter, monthly data allocation will be depleted first, thereafter topup data. E.G. You purchase 1GB of topup data on 15 September, you have until the end of the day (23:59) on 14 October to use this data, any data not depleted by 23:59 on 14 October will expire.

This service is a mobile wireless service which can be used anywhere within Cell C Fixed LTE Coverage areas. Codegain will not provide Support Services when the service is used outside of a Cell C Fixed LTE Coverage Area. Clients who proceed with the purchase of a Cell C Fixed LTE Data service and are not covered under the Cell C Fixed LTE Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the Cell C Fixed LTE Coverage Map.

You can use any LTE compatible device but we recommend these devices:

Huawei B618

Huawei B315

ZTE MF910+

ZTE MF253

The Recommended LTE Devices carry a 12 month Warranty if ordered through Codegain with their SIM, device warranty claims for the Recommended LTE Devices will be handled by Codegain who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Codegain has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit provided the unit is returned in the same condition it was received. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

Your initial purchase will be billed prorata and you will receive prorata data. The only payment method that will be accepted for this service is Credit Card, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card. A prorata invoice will be generated on the day of purchase and debited accordingly. The SIM and Device will be delivered within 5 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 24 hours from the time the SIM Card is inserted into an LTE compatible device for the data to be allocated.

The purchase of the Cell C Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Codegain, as such please be advised that your personal details will be received by the courier, courier company and Codegain. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Moderm Policy

Please ensure that you purchase the correct modem/router for your connection type, e.g. ADSL, VDSL, Fibre and Mobile. A modem/router is required in order to utilize our services and is not included with the data product purchased unless otherwise stated.

Codegain has a 7 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the modem is returned within 7 days it will be refunded or replaced with a new unit.

Codegain will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Codegain. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

All modems carry a 12 month warranty. If outside of the 7 day return window, faulty modems can be returned to Codegain for testing. Should the modem be found to be faulty it will either be replaced with a re-furbished unit or sent to the manufacturers for repairs and returned to the client upon completion. The warranty and returns policy does not cover any damage deemed to have been caused by the client's misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return).

The manufacturer's Warranty will be voided by the improper use or abuse of the product, using the incorrect power supply, use of unapproved accessories or modifications, lighting and power surges and water damage. Codegain will not be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.

Failure to abide by Codegain' policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.

Promotions Policy

Frogfoot Uncapped Fibre Promotion

This promotion starts on 3 June 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation Fee for a new installation, clients only pay R995.00 for the installation and R249.00 for the delivery of their free router. Codegain will cover the full cost of the Connection fee on behalf of clients migrating/reactivating existing Vuma lines and for new installations. The amounts covered by Codegain does not include any fees due where additional installation/trenching charges apply.

The free fibre router supplied to clients signing up for a new installation is valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R259.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

The Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners)

Telkom 10Mbps Uncapped Fixed LTE - Promotion

This promotion starts on the 16th of May 2022 and is valid until further notice.

New and existing clients purchasing a new Telkom 10Mbps Fixed LTE Uncapped service will pay a discounted monthly fee of R299 for the 2 months directly following the purchase month. The purchase price will be prorated from R309.00 according to the date of purchase. The monthly fee of R599.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R299.00, from 1 June invoicing will be at R599.00 going forward.

This Promotion includes Resellers/Business Partners.

Please refer to the standard Terms & Conditions that apply to this service that can be found under Mobile – Telkom Uncapped Fixed LTE. Fair Usage Policy applies.

Metro Fibre 20/20Mbps Uncapped Promotion

This promotion starts on the 6th of May 2022 and is valid until further notice.

New and existing clients purchasing a new Metro Fibre 20/20Mbps Uncapped service will pay a discounted monthly fee of R309 for the 2 months directly following the purchase month. The purchase price will be prorated from R295.00 according to the date of purchase. The monthly fee of R495.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R295.00, from 1 June invoicing will be at R495.00 going forward.

This Promotion includes Resellers/Business Partners.

Openserve Fibre 25/10Mbps Uncapped Promotion

This promotion starts on the 29th of April 2022 and is valid until further notice.

New and existing clients purchasing a new Openserve Fibre 25/10Mbps Uncapped service will pay a discounted monthly fee of R405 for the 2 months directly following the purchase month. The purchase price will be prorated from R405.00 according to the date of purchase. The monthly fee of R575.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R405.00, from 1 June invoicing will be at R565.00 going forward.

This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

Fibre Suburb Networks Fibre Promotion

This Promotion starts on 25 January 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Connection Fee, and a Free Router for new installations. A standard installation fee of R1005.00 is payable by the client. This amount does not include any fees due where additional installation/trenching or equipment charges apply.

Codegain will provide clients signing up for a new installation with a free fibre router valued at up to R809.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R259.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

Zoom Fibre Promotion

This promotion starts on 25 February 2022 and will end on the date stated below. Clients signing up for a Zoom Fibre service which is installed and activated during the Promotional period will pay a discounted monthly renewal fee. Services activated during the last month of the Promotion will be subject to the new price as indicated below. The promotional pricing only applies to new sign ups and does not apply to existing services that are service changed. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion includes Business Partners / Resellers.

50/50Mbps 100/100Mbps 200/200Mbps 500/250Mbps 1000/500Mbps Current Promo price valid until 31 March 2022 R605 R765 R905 R1005 R1175 New price as of 1 April 2022 R805 R985 R1085 R1205 R1805

20Mbps will automatically upgrade to 25Mbps during March 2022 25/25Mbps

Current Promo price valid until 30 June 2022 R455

New price as of 1 July 2022 R635

Zoom Fibre Promotion

T

his Promotion starts on 23 February 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the 10/10Mbps uncapped fibre product as seen on our website. This promotion includes: Free Connection Fee, and a Free Router for new installations. A standard installation fee of R999.00 is payable by the client. This amount does not include any fees due where additional installation/trenching or equipment charges apply.

Codegain will provide clients signing up for a new installation with a free fibre router valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

MTN Fixed LTE Uncapped Pro - Promotion

This promotion starts on the 8th of February 2022 and is valid until further notice.

New and existing clients purchasing a new MTN Fixed LTE Uncapped Pro service will pay a discounted monthly fee of R789 during the Promotional period. Once the Promotion has ended the monthly fee of R959.00 will apply going forward. Codegain endeavours to provide clients with 30 days' notice of the Promotions end date. This Promotion includes Resellers/Business Partners.

Acceptable Usage Policy applies.

MTN Data - Topup Promotion

All MTN data (3G) top ups will be charged at R49.00 per gig for the duration of this Promotion. The Promotion is valid until further notice and includes Business Partners. Purchases prior to 10 February 2022 are referred to as MTN Mobile Data, the service is however identical to the MTN Data product.

MTN Data - Free Bonus Data Promotion

All new and existing clients with a 15GB, 25GB, 50GB and 100GB MTN data service will receive double data (an amount equal to the purchased data) for the duration of this Promotion. The free data is not limited and is available to use 24/7, unused free data will rollover for 3 months. Codegain endeavours to provide clients with 30 days' notice of this Promotions termination. Purchases prior to 10 February 2022 are referred to as MTN Mobile Data, the service is however identical to the MTN Data product.

This Promotion includes Business Partners.

Expired Promotions

Frogfoot Uncapped Fibre Promotion

This promotion starts on 3 June 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation Fee for a new installation, clients only pay R995.00 for the installation and R249.00 for the delivery of their free router. Codegain will cover the full cost of the Connection fee on behalf of clients migrating/reactivating existing Vuma lines and for new installations. The amounts covered by Codegain does not include any fees due where additional installation/trenching charges apply.

The free fibre router supplied to clients signing up for a new installation is valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

The Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners)

Telkom 10Mbps Uncapped Fixed LTE - Promotion

This promotion starts on the 16th of May 2022 and is valid until further notice.

New and existing clients purchasing a new Telkom 10Mbps Fixed LTE Uncapped service will pay a discounted monthly fee of R299 for the 2 months directly following the purchase month. The purchase price will be prorated from R299.00 according to the date of purchase. The monthly fee of R599.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R299.00, from 1 June invoicing will be at R599.00 going forward.

This Promotion includes Resellers/Business Partners.

Please refer to the standard Terms & Conditions that apply to this service that can be found under Mobile – Telkom Uncapped Fixed LTE. Fair Usage Policy applies.

Metro Fibre 20/20Mbps Uncapped Promotion

This promotion starts on the 6th of May 2022 and is valid until further notice.

New and existing clients purchasing a new Metro Fibre 20/20Mbps Uncapped service will pay a discounted monthly fee of R295 for the 2 months directly following the purchase month. The purchase price will be prorated from R295.00 according to the date of purchase. The monthly fee of R495.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R295.00, from 1 June invoicing will be at R495.00 going forward.

This Promotion includes Resellers/Business Partners.

Openserve Fibre 25/10Mbps Uncapped Promotion

This promotion starts on the 29th of April 2022 and is valid until further notice.

New and existing clients purchasing a new Openserve Fibre 25/10Mbps Uncapped service will pay a discounted monthly fee of R395 for the 2 months directly following the purchase month. The purchase price will be prorated from R395.00 according to the date of purchase. The monthly fee of R565.00 will apply in month four. E.G Purchase made in April (month 1) (prorata billing applied), May (month 2) and June (month 3) are invoiced at R395.00, from 1 June invoicing will be at R565.00 going forward.

This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

Fibre Suburb Networks Fibre Promotion

This Promotion starts on 25 January 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Connection Fee, and a Free Router for new installations. A standard installation fee of R995.00 is payable by the client. This amount does not include any fees due where additional installation/trenching or equipment charges apply.

Codegain will provide clients signing up for a new installation with a free fibre router valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

Zoom Fibre Promotion

This promotion starts on 25 February 2022 and will end on the date stated below. Clients signing up for a Zoom Fibre service which is installed and activated during the Promotional period will pay a discounted monthly renewal fee. Services activated during the last month of the Promotion will be subject to the new price as indicated below. The promotional pricing only applies to new sign ups and does not apply to existing services that are service changed. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply.

This Promotion includes Business Partners / Resellers.

50/50Mbps 100/100Mbps 200/200Mbps 500/250Mbps 1000/500Mbps Current Promo price valid until 31 March 2022 R595 R755 R895 R995 R1165 New price as of 1 April 2022 R795 R975 R1075 R1195 R1795 20Mbps will automatically upgrade to 25Mbps during March 2022 25/25Mbps Current Promo price valid until 30 June 2022 R445 New price as of 1 July 2022 R625

Zoom Fibre Promotion

This Promotion starts on 23 February 2022 and is a limited promotion that may be stopped at any time. This promotion only applies to the 10/10Mbps uncapped fibre product as seen on our website. This promotion includes: Free Connection Fee, and a Free Router for new installations. A standard installation fee of R999.00 is payable by the client. This amount does not include any fees due where additional installation/trenching or equipment charges apply.

Codegain will provide clients signing up for a new installation with a free fibre router valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

MTN Fixed LTE Uncapped Pro - Promotion

This promotion starts on the 8th of February 2022 and is valid until further notice.

New and existing clients purchasing a new MTN Fixed LTE Uncapped Pro service will pay a discounted monthly fee of R779 during the Promotional period. Once the Promotion has ended the monthly fee of R949.00 will apply going forward. Codegain endeavours to provide clients with 30 days' notice of the Promotions end date. This Promotion includes Resellers/Business Partners.

Acceptable Usage Policy applies.

MTN Data - Topup Promotion

All MTN data (3G) top ups will be charged at R39.00 per gig for the duration of this Promotion. The Promotion is valid until further notice and includes Business Partners. Purchases prior to 10 February 2022 are referred to as MTN Mobile Data, the service is however identical to the MTN Data product.

MTN Data - Free Bonus Data Promotion

All new and existing clients with a 15GB, 25GB, 50GB and 100GB MTN data service will receive double data (an amount equal to the purchased data) for the duration of this Promotion. The free data is not limited and is available to use 24/7, unused free data will rollover for 3 months. Codegain endeavours to provide clients with 30 days' notice of this Promotions termination. Purchases prior to 10 February 2022 are referred to as MTN Mobile Data, the service is however identical to the MTN Data product.

This Promotion includes Business Partners.

MetroFibre Referral Promo

Codegain clients with MetroFibre who submit a valid referral between 9 December 2021 and 31 March 2022 will be included in our "R500 for you, R500 for them" referral promo. The incentive for this is a R500 credit for the referrer and R500 for the referred client. As soon as the referrer's MetroFibre line is active, Codegain will credit the referrer's account and referred client's account with R500. Only one credit referral per client. Standard T's & C's apply.

MTN Fixed LTE Capped - Uncapped Night Data

This promotion starts on the 8th of November and is valid until further notice. Existing and new clients on MTN Fixed LTE Capped services will receive Uncapped night data which is available between 12am and 6am daily. Codegain will implement an Acceptable Usage Policy of 1 Terabyte. Once 1 Terabyte of data usage has been reached in the current month, the night data will be limited to a speed of 1Mb. On expiration of this Promotion night data will be allocated equivalent to the current data package. Example a 200GB MTN Fixed LTE service will receive 200GB night data, we endeavour to provide clients with 30 days' notice of the expiration of the Promotional data. This Promotion includes Resellers/Business Partners.

Openserve Web Connect Promotion

This promotion starts on 25 October 2021 and is a limited promotion that may be stopped at any time. This promotion includes: Free Installation and Connection/Activation.

Codegain will pay the standard installation and or connection/activation fees of a new installation or transfer from another ISP on behalf of our client during this Promotion. The installation costs covered by Codegain do not include any fees due where additional installation/trenching charges apply.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

This Promotion is valid until further notice. Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Business Partners / Resellers.

Vodacom Uncapped Fibre Promotion

This Promotion starts on 30 September 2021 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee, clients only pay R995.00 and a Free Router for new installations.

Codegain will subsidise the standard installation and or connection/activation fees of a new installation on behalf of our client, clients will pay a reduced fee of R995.00. This amount does not include any fees due where additional installation/trenching charges apply.

Codegain will provide clients signing up for a new installation with a free fibre router valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

VOIP 50 Promotion

This Promotion starts on 24 March 2021 and is valid until further notice. New clients signing up for an ADSL, Just DSL or Fibre Combo will receive a Free VOIP number together with R50 call time once their service is activated and first invoice has been paid. In order to activate this offer the client must log into their Control Panel and select the FREE VOIP option presented. Existing clients with an ADSL, Just DSL or Fibre Combo will also receive a Free VOIP number together with R50 call time, the offer must be activated in the Control Panel. Should the call time package be service changed the free R50 call time will fall away.

Clients will receive the free R50 call time on the 1st of every month until the Combo the free call time is linked to is cancelled, the Combo is split or there is a default in monthly payment, this will result in the free call time falling away and we will initiate billing on the next billing cycle.

The free VOIP number together with R50 call time is limited to one per active Combo. VOIP numbers already active with Codegain cannot be converted to this Promotion, however clients can port an existing number on this Promotion during the activation process. This Promotion can only be activated by following the process in the Control Panel. This Promotion excludes Resellers/Business Partners. This Promotion excludes hardware, clients will need to purchase a VOIP handset or use the Codegain Voice App. This service is subject to RICA verification.

Just DSL Promotional Pricing

Please see the table below for the Promotional and Non-Promotional pricing applicable to Just DSL services from 12 August 2020, up to an including 31 March 2021.

The Promotional pricing applies to the renewal of Just DSL services already activated with Codegain as well as newly activated Just DSL services during the Promotional period. The Non-Promotional pricing applies from 1 April 2021. Should a service be purchased during the Promotional period but activated from 1 April 2021 the Non-Promotional pricing will apply from the activation date.

Promotion Pricing

Valid from 12 August 2020 to 31 March 2021 4Mbps 10Mbps 20Mbps 40Mbps R395.00 R595.00 R745.00 R945,00 Non Promotion Pricing

Applicable from 1 April 2021 4Mbps 10Mbps 20Mbps 40Mbps R415.00 R675.00 R795.00 R995,00

This Promotion includes Business Partners. Please be sure to also read the Promotional T's & C's under "Just DSL Uncapped Promotion" which are applicable to purchases of Just DSL services.

Just DSL Uncapped Promotion

This promotion starts on 26 June 2020 and is a limited promotion that may be stopped at any time. This promotion includes: Free Installation and Activation/Connection.

Codegain will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R999. The amount of R999.00 does not include any fees due where additional installation/trenching charges apply.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion is valid until further notice. This Promotion includes Business Partners / Resellers.

Frogfoot Free Upgrade

This Promotion starts on 1 April 2020 until further notice. Due to network constraints clients in the Port Elizabeth and George areas are excluded from this Promotion. All other clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. Clients whose services are activated after 1 April will be activated at the speed applied for and upgraded after activation. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.

Old Download Speed Upgraded Download Speed 10Mbps 20Mbps 20Mbps 50Mbps 50Mbps 100Mbps 100Mbps 200Mbps 200Mbps 500Mbps 500Mbps 1Gbps

* Please note that 1Gbps clients will not receive a speed upgrade, as this is the maximum line speed.

Vuma Uncapped Fibre Promotion

This promotion starts on 27 July 2020 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee for a new installation and a free router, clients only pay R1495.00 for the installation and connection and R249.00 for the delivery of their free router. Codegain will cover the full cost of the Connection fee of R1008.00 for clients migrating/reactivating existing Vuma lines. The amounts covered by Codegain does not include any fees due where additional installation/trenching charges apply.

The free fibre router supplied to clients signing up for a new installation is valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners as of 27 July 2020. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

Uncapped Fibre Promotion

This promotion is a limited promotion that may be stopped at any time. This promotion does not include all Fibre Providers, please refer to the list at the bottom for further information. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection for a new or existing line and a Free Router for new installations. Should you wish to enquire if your sign up was completed during this Promotion you can email feedback@internet.co.za for assistance.

Codegain will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching equipment charges apply.

Codegain will provide clients signing up for a new installation with a free fibre router valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months' notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

Fibre Providers excluded from this Promotion are:

Fibre by Vuma - Please refer to the Vuma Uncapped Fibre Promotion

Vodacom Fibre - Please refer to the Vodacom Uncapped Fibre Promotion

Fibre Suburb Networks - Please refer to the Fibre Suburb Networks Fibre Promotion

Zoom Fibre - Please refer to the Zoom Fibre Promotion

Frogfoot - Please refer to the Frogfoot Uncapped Fibre Promotion

Capped Fibre Promotion

This promotion starts on 25 November 2019, is limited and may end at any time without prior notice. Excludes Pre-Orders.

Codegain will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Codegain will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers where additional installation/trenching fees may apply.

Codegain will provide the client with a free fibre router valued up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion includes Resellers/Business Partners.

Fibre Promotion - Resellers/Business Partners

This promotion starts on 25 November 2019, is limited and may end at any time without prior notice. The Promotion applies to Resellers/Business Partners only. The Promotion applies to purchases of the Home Uncapped, Premium Uncapped and Premium Plus Fibre Combo's only, across all Fibre Providers unless otherwise stated. Excludes Pre-Orders.

Codegain will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Codegain will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP's/Providers where additional installation/trenching fees may apply.

Codegain will provide a free fibre router valued at up to R799.00, the make and model thereof is determined at Codegain' discretion. The delivery of the router will be charged at R249.00.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the Reseller/Business Partners account.

If the Fibre Line cannot be installed or the installation/activation is cancelled the Reseller/Business Partners will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client or Reseller/Business Partners, the collection costs will be for the Reseller/Business Partners account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers

MTN Fixed LTE: SIM Only Promotion

This Promotion starts on 5 November 2019 at 9am.

This promotion is valid for all new and existing clients purchasing an MTN Fixed LTE sim only service. The pricing as displayed on the sign up and checkout pages is Promotional pricing.

The delivery of the sim is free. On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. We endeavour to provide clients with 30 days notice should the pricing change.

This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.

Free Delivery

This applies to any purchase which includes free delivery.

Vuma 1000/100Mbps Uncapped Fibre Promo

This Promotion starts on 1 March 2019.

During the Promotion clients will pay a discounted price of R1 495 per month (normal price R3 019) for the renewal of the service until the Promotion ends. The Promotion will be valid until further notice and includes Resellers. Clients will be notified beforehand of the Promotions end date and the Non Promotional pricing will be confirmed.

Promotional Mobile Data Packages

Promotional data offered is only valid for the period selected or until the promotion ends. All mobile data offered on promotion will revert back to the original purchase (excluding any free data or price reduction offered during the promotion) once the promotion has ended or period selected expires. If the client does not select a promotional or free data package on purchase the promotional free data will not be applied. Should the free data service be changed permanently (service change) to a non-promotional/different service/size the free data will fall away and the new service will be charged at full price. The free data can be topped up at the non-promotional price at any time. Promotional data only applies to clients who are on a non-promotional package. Unless otherwise stated Promotional Mobile Data Packages are not applicable to Resellers.

The 4-for-1 ADSL Voucher Promotion and Transfer of Vouchers

Codegain is currently running The 4-for-1 ADSL Voucher Promotion that offers 4 gigs of ADSL data for the price of 1gig. Example: Purchase a 2 gig ADSL voucher and you will receive 8 gigs of ADSL data to use. Please note that this does not apply to vouchers that are converted to mobile data, data will be converted as per the purchase size. Example: A 2 gig ADSL voucher is purchased and transferred to a mobile service, the total converted will be 500 megabytes of mobile data. Please take special note that you cannot transfer data on a voucher that has already been activated (activated by means of logging into the voucher via the voucher control panel or entering the username and password onto your modem/router).

The Mid-Nite Promo

This Promotion starts on 23 November 2015.

Codegain is currently running The Mid-Nite Promo that offers free unlimited data on Capped ADSL and Capped Fibre services including Capped DSL and Capped Fibre Combos between 00:00 and 06:00 daily. All the data used during this time will not be deducted from your data cap, and you'll be able to see the exact amount of free data you've used in your Client Control Panel. Should you reach your allocated Cap, then you will not be able to get free data during this time. Promo excludes Prepaid DSL, DSL Vouchers, 1 Free GB, SAIX, Resellers and local only services. The Mid-Nite Promo will run until further notice, and will apply to existing and new Codegain clients.

Free co.za Registration

This Promotion starts on 22 September 2016.

Codegain will cover the cost of a new co.za registration where specified on behalf of the client provided the client remains an active client for a minimum of 6 months from sign up. Should the client cancel or transfer their hosting service away within 6 months of signup we will bill the registration fee of R89.00 to the clients account. Should a client fail to pay their monthly hosting services which results in cancellation of their services still within the 6 month Promotional period, the client will be liable for the registration cost. Codegain will not tolerate any abuse of their free registration policy. Any such abuse will result in the immediate termination of accounts. The free domain registration Promotion does not cover renewal, redemption or any other fees that are payable with respect to the domain registration other than the initial registration of the domain name.

This Promotion currently offers free registration for new domains on the following hosting packages – Linux Shared Hosting, Windows Shared Hosting, Wordpress Hosting and Email Only Hosting.

This Promotion includes Resellers/Business Partners.

This Promotion is valid until further notice.

Domain Registration

IMPORTANT NOTICE

This document contains the Terms and Conditions for registration, transfer and updates to Domain Names in the .co.za, .web.za, .org.za, .net.za, .africa, .capetown, .joburg and .durban namespaces.

Please note the following important clauses:

You license a domain name to a 3rd party, you will be liable for harm that arises as a result (clause 7.3)

You warrant that certain information given to us is correct and that you will not use the domain name to infringe intellectual property or in unlawful ways; you indemnify us and the registry if any loss results from a breach of this warranty (clause 8).

You consent to processing of personal information as described in clauses 10.1 and 10.2

If you submitted personal information from a third party, you warrant that you have obtained consent from that party (clause 10.4)

You exempt and indemnify the registry from all loss relating to its registration of a domain name (clause 11)

1. Definitions

The following definitions apply to these Registrant Service Terms:

1.1 "Administration Sites" means the Registry's official administration website/s including, but not limited to: http://www.registry.net.za and the Registrar's official administration website/s including, but not limited to: http://www.axxess.co.za.

1.2 "Agreement" means the Application read together with these Registrant Service Terms.

1.3 "Applicant" means the party making application for the delegation, transfer or update of the Domain Name in terms of this Agreement, and who will be identified as the Registrant in the Application.

1.4 "Domain Name" means the Domain Name in the Namespace, designated in the Application, and governed by the Agreement.

1.5 "Effective Date" means, in respect of the delegation of the Domain Name to the Applicant, the date on which such delegation is registered by the Registry (as evidenced by an electronic message from the Registrar to the Applicant confirming same).

1.6 "General Terms" means the Registrar's (Codegain's) General Terms.

1.7 "ICANN" means the Internet Corporation for Assigned Names and Numbers, a California non-profit, public benefit corporation.

1.8 "Namespace" means the .co.za, .web.za, .org.za, .net.za, .africa, .capetown, .joburg or .durban name space of the Internet as the case may be.

1.9 "Personal Information" means information relating to an identifiable, living, natural person.

1.10 "Registrar" means Codegain.

1.11 "Registrar Accreditation Agreement" means the agreement entered into between the Registrar and ICANN in terms of which the Registrar is accredited by ICANN as a registrar.

1.12 "Registry" means ZA Central Registry NPC, a company registered in accordance with the laws of South Africa with registration number 1988/004299/08, its successors or permitted assigns.

1.13 "Registry-Registrar Agreement" means the agreement between the Registrar and the Registry in terms of which the Registrar is accredited as a registrar for a Namespace.

1.14 "Published Policies" means those specifications and policies established and published by the Registry from time-to-time relating to the administration of a Namespace, and includes the Launch Policy, Sunrise Dispute Resolution Policy, and Auction Policy. The published policies can be found on the Administration Sites.

2. Applicability

2.1 The Registry is responsible for delegating (registering) domain names in the Namespaces.

2.2 These terms and conditions apply to all the above-mentioned domain names.

2.3 The Applicant also agrees to be bound by the Published Policies.

3. Status and Precedence

3.1 In addition to the General Terms, these terms and conditions govern the use of the Codegain registrar services. By contracting with Codegain for the services a Client will be lawfully regarded as having agreed to their use of the services specified being governed by this Agreement.

3.2 To the extent that any provision of this document conflicts with the provisions of the General Terms, the provisions of this document will prevail.

3.3 In providing the registrar services the Registrar is bound by the provisions of the Registrar Accreditation Agreement and the Registry-Registrar Agreement. If the Registrar acts contrary to any provision of this Agreement as a result of an obligation to either ICANN or the Registry set out in such agreements (including compliance with the Published Policies or any mandatory ICANN policy), such act or omission will not be a breach of this Agreement.

4. Registration, Transfer and Deletion

4.1 The Domain Name will be delegated (registered) once it has been accepted and approved by the Registrar and the Registry and after payment of the relevant fees.

4.2 The Domain Name registration will continue after the Effective Date for the period described in the Application unless it is transferred or otherwise deleted as described in this Agreement or one of the documents referred to in it.

4.3 The Domain Name may be renewed upon payment of the relevant fees, and this Agreement will be renewed upon each renewal or other extension of the Domain Name's registration period.

4.4 It the Applicant wishes to transfer the Domain Name to another registrant (which is done by updating the domain name record), the Applicant must ensure that the new registrant has agreed to the terms of this Agreement. The Registrar will not give effect to the transfer until it has received confirmation of such agreement.

4.5 The Registrar's deletion and auto-renewal policy will not differ from the parameters set out in the Published Policies by the Registry. The Registrar will under no circumstances be liable if any Domain Name is deleted due to the Applicant's failure to renew the Domain Name registration.

5. Fees

5.1 See the provisions of the General Terms as they relate to fees, which are deemed to form part of this clause 5.

5.2 Should the Applicant fail to pay any of the fees contemplated within the periods stated, the Registrar may, without derogating from any other right which it may have in terms of these Service Terms or the General Terms or otherwise, and without notice, withdraw the Domain Name application or registration.

5.3 Under no circumstances whatsoever will the Registry or Registrar be obliged to refund any fees paid by the Applicant in terms of this clause 5.

6. Rights to Domain Name

6.1 The Registry or the Registrar will under no circumstances whatsoever be obliged to determine the right of the Applicant to the Domain Name. Domain names are delegated on a "first-come-first served" basis (unless the Application is made as part of a Namespace launch phase) and the delegation of the Domain Name by the Registry will in no way constitute any indication or warranty of the Applicant's right to utilise such name.

6.2 The Registry and Registrar give no warranties of any nature whatsoever regarding the Domain Name, the registration or use thereof and hereby disclaim all such warranties, whether express or implied.

6.3 Under no circumstances whatsoever will the Registry or Registrar be obliged to act as an arbiter of disputes arising out of the registration and use of the Domain Name.

6.4 Should a third party (the "Complainant"), in contemplation of legal action against the Applicant in court or as described in clause 6.5, present the Registry or Registrar with prima facie evidence that indicates that the Domain Name violates the rights of the Complainant, then the Registry will be entitled to provide the Complainant with the Applicant's name and contact particulars. All further communication will exclude the Registry and the Registrar, and who will have no further obligations to the Applicant or complainant.

6.5 The Applicant accepts the jurisdiction of any dispute resolution mechanism established in respect of a Namespace by the Registry, ICANN or by applicable law, as the case may be, in disputes relating to the Domain Name, including the Uniform Domain Name Dispute Resolution Policy ("UDRP") and the Uniform Rapid Suspension ("URS"), and agrees to be bound by any decision that may result.

7. The Applicant's Duties

7.1 The Applicant must provide to Registrar accurate and reliable contact details and correct and update them within seven (7) days of any change during the term of the Domain Name registration, including:

7.1.1 the full name, postal address, email address, voice telephone number, and fax number if available of the Applicant;

7.1.2 name of authorised person for contact purposes in the case of an Applicant that is an organisation, association, or corporation;

7.1.3 the names of the primary nameserver and secondary nameserver(s) for the Domain Name;

7.1.4 the name, postal address, email address, voice telephone number, and (where available) fax number of the technical contact for the Domain Name; and

7.1.5 the name, postal address, email address, voice telephone number, and (where available) fax number of the administrative contact for the Domain Name.

7.2 The Applicant's willful provision of inaccurate or unreliable information, its willful failure to update information provided to Registrar within seven (7) days of any change, or its failure to respond for over fifteen (15) days to inquiries by Registrar concerning the accuracy of contact details associated with the Applicant's registration will constitute a material breach of the Applicant-registrar contract and be a basis for suspension and/or cancellation of the Domain Name registration.

7.3 Any Applicant that intends to license use of a Domain Name to a third party is nonetheless the Applicant of record and is responsible for providing its own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the Domain Name. An Applicant licensing use of a Domain Name according to this provision will accept liability for harm caused by wrongful use of the Domain Name, unless it discloses the current contact information provided by the licensee and the identity of the licensee within seven (7) days to a party providing the Applicant reasonable evidence of actionable harm.

8. The Applicant's Warranties & Indemnity

8.1 The Applicant hereby irrevocably represents, warrants and agrees that:

8.1.1 the information provided in the Application is accurate and complete, and that it will keep such information up to date at all times;

8.1.2 it has the right without restriction to use and register the Domain Name;

8.1.3 to the best of its knowledge and belief the registration of the Domain Name or its use does not and will not directly or indirectly infringe any legal right of any third party in any jurisdiction, including with respect to trademark, service mark, trade name, company name, close corporation name, copyright or any other intellectual property right;

8.1.4 will not use the Domain Name for any unlawful purpose whatsoever, including, without limitation, distributing malware, abusively operating botnets, defamation, unfair competition, passing off, phishing, piracy, counterfeiting, fraudulent or deceptive practices or generally for the purpose of confusing or misleading any person;

8.1.5 at the time of the initial submission of the Application, and at all material times thereafter, it must have an operational name service from at least two operational name servers for the Domain Name. Each server is and will continue to be fully connected to the Internet and capable of receiving queries relating to the Domain Name and responding thereto; and

8.1.6 it has selected the Domain Name without any input, influence or assistance from the Registry and/or Registrar.

8.2 Pursuant to the above warranties, the Applicant hereby agrees that it will defend, indemnify and hold harmless the Registrar and the Registry, their directors, officers, members, employees and agents, for any loss, damage, expense or liability resulting from any claim, action or demand arising out of or related to a breach of the aforementioned warranties or the use or registration of the Domain Name, including reasonable attorneys' fees on an attorney and own client basis. Such claims will include, without limitation, those based upon trademark infringement, copyright infringement, dilution, unfair competition, passing off, defamation or injury to reputation. The Registrar agrees to give the Applicant written notice of any such claim, action or demand within a reasonable time of becoming aware thereof. The Applicant agrees that the Registry and /or the Registrar will be defended by attorneys of their own respective choices at the Applicant's expense, and that the Applicant will advance the costs incurred in such litigation, to the respective parties on demand from time to time.

9. Suspension, Cancellation and Transfer

9.1 The Applicant agrees that the Registry or Registrar will have the right to withdraw the Domain Name delegation, suspend operation of the Domain Name, or transfer the Domain Name (as the case may be):

9.1.1 in the circumstances contemplated in clause 5.2;

9.1.2 should the Applicant breach any warranty given under clause 8.1;

9.1.3 if the Applicant withdraws its consent for processing of Personal Information described in clause 10;

9.1.4 should the Applicant breach any other provision of this Agreement, and fail to remedy such breach within 14 (fourteen) days of receiving written notice from the Registrar calling upon it to do so;

9.1.5 in order to correct mistakes by Registrar or the Registry in registering the Domain Name pursuant to the Published Policies or ICANN policy applicable to the Registrar;

9.1.6 on receipt of an order by any competent court having jurisdiction; or

9.1.7 on receipt of a decision by a dispute resolution provider appointed in terms of an official domain name Dispute Resolution Procedure introduced by law, or adopted and published by the Registry or ICANN (if applicable).

9.2 In the event that the Registrar's accreditation is withdrawn by the Registry, the Registry may initiate a forced transfer of the Domain Name to another registrar.

9.3 The Registrar's deletion and auto-renewal policy will not differ from the parameters set out in the Published Policies by the Registry.

10. Personal Information

10.1 Personal Information provided by the Applicant to the Registrar will be used in a manner generally accepted in the domain name industry, and in particular for the following purposes:

10.1.1 use of Personal Information by the Registrar and Registry in providing the registrar and registry services respectively and in particular providing a public WHOIS facility which may include the Personal Information;

10.1.2 inclusion of Personal Information in escrow deposits by the Registrar and Registry held by third parties located both inside and outside of the respective countries in which they provide the services;

10.1.3 transfer of Personal Information to the Registry's affiliates and service providers for the purposes of providing registry services;

10.1.4 transfer of Personal Information to a third party replacing the Registry in providing the Registry function in terms of the registry agreement between ICANN and the Registry, whether located inside or outside of South Africa

10.2 In processing the Personal Information as set out in clause 10.1 the Registrar and Registry may transfer such Personal Information to the parties described therein. If the Registrar is a reseller of registrar services, then the Personal Information will also be transmitted to the sponsoring registrar.

10.3 THE APPLICANT CONSENTS TO THE PROCESSING OF PERSONAL INFORMATION AS DESCRIBED IN CLAUSES 10.1 AND 10.2. AND ACKNOWLEDGES THAT REGISTRATION, TRANSFER OR RENEWAL OF THE DOMAIN NAME IS DEPENDENT ON SUCH CONSENT.

10.4 THE APPLICANT WARRANTS THAT WHERE IT SUPPLIES THE PERSONAL INFORMATION OF THIRD PARTIES TO THE REGISTRAR IT HAS FIRST PROVIDED SUCH THIRD PARTIES WITH EQUIVALENT NOTICE AND OBTAINED THEIR CONSENT AS DESCRIBED IN CLAUSES 10.1 AND 10.2 RESPECTIVELY.

10.5 When collecting or confirming Personal Information the Registrar will indicate in an appropriate manner which Personal Information is obligatory and which, if any, is voluntary.

10.6 The Applicant can access and rectify the Personal Information submitted to the Registrar by accessing Client Control Panel (CCP).

10.7 The Registrar will not process the Personal Information collected from the Applicant in any way incompatible with the purposes and other limitations about which it has provided notice to the Applicant in terms of clause 10.1.

10.8 The Registrar must take reasonable appropriate, reasonable technical and organisational measures as required by applicable law to protect the Personal Information from loss, misuse, unauthorised disclosure, alteration or destruction.

10.9 Provision of the Domain Name is dependent on the Applicant's consent, and the Domain Name may be suspended or withdrawn if the Applicant withdraws such consent.

11. Exemption and Indemnity of the Registry

11.1 THE REGISTRY ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL UNDER NO CIRCUMSTANCES WHATSOEVER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND AND HOWSOEVER ARISING (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, BUSINESS INTERRUPTION OR LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, DELICT, OR OTHERWISE, EVEN IF THE REGISTRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 THE APPLICANT WILL INDEMNIFY, DEFEND, AND HOLD THE REGISTRY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS HARMLESS AGAINST ANY AND ALL CLAIMS, DAMAGES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) RELATING TO OR ARISING OUT OF TO THE APPLICANT'S DOMAIN NAME REGISTRATION.

12. General

12.1 For adjudication of any legal disputes between the Applicant and the Registry, the Applicant hereby consents to the jurisdiction of the High Court of South Africa (Gauteng Division, Pretoria).

12.2 For adjudication of any legal disputes between the Applicant and the Registrar, the Applicant hereby consents to the jurisdiction of the High Court of South Africa (Gauteng Division, Pretoria) and to the jurisdiction of the courts of the Applicant's domicile.

12.3 The Agreement will be construed and interpreted in accordance with the law of the Republic of South Africa.

12.4 The Applicant acknowledges that the Registry or ICANN may oblige the Registrar to make changes to or supplement the Agreement or parts of the Agreement ("amendments") if these amendments are reasonably necessary for the administration of a Namespace. In the case of amendments required by the Registry these amendments will be published on the Administration Sites from time to time.

12.5 The Applicant accepts that it is incumbent on it to monitor such changes and it hereby agrees that should it fail to notify the Registrar of the Applicant's wish not to be bound by such amendments within 30 (thirty) days of such amendment being published, it will conclusively be deemed to have acceded and agreed to the amendments thus published.

12.6 To the extent that the Registry is granted rights, the relevant provisions of this Agreement will constitute an agreement for the benefit of a third party (stipulatio alteri) in the Registry's favour. Where the Registry has lawfully assigned its rights and duties under its Registry-Registrar Agreement with the Registrar, the assignee will be the beneficiary under this clause.

12.7 In the event that any of these terms are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

Acceptance of Terms

All Codegain services are provided as a Best Effort Service and no guarantees on up time or availability are offered. We implore clients using our services to operate their business, server or any type of critical services (not limited to those mentioned here) or any type of operation that could have a detrimental effect on themselves, business or others have back up services in place to ensure a continuation of service with minimal downtime should their service be affected in any way. Codegain together with its Suppliers and Partners endeavor to provide maximum up time for all services at all times.

I accept and understand that:

The service will be subject to:

Provisions of the Electronic Communications Act No 36 of 2005 ("the ECA"), including the Acceptable Usage Policy of all Service Providers and Network Operators for which Codegain resell services.

All services are Month to Month, service/s may be terminated by the client or Codegain. The accepted cancellation method is via the Control Panel and one calendar months' notice is required, in certain instances a cancellation fee may be applicable.

Codegain will be entitled to change the price of any service purchased or discontinue a service or product type. Codegain endeavors to provide clients with reasonable notice of such changes.

Codegain reserves the right to limit the methods of payment options per service or product type.

Should I/we fail to pay my/our account in full I/we shall be liable for any resultant collection, tracing and/or legal fees and all my services will be suspended.

Codegain will be entitled to verify the information contained on the client's order form and generally make enquiries it deems necessary. Codegain will also be entitled to furnish any information regarding the client's account with Codegain and his compliance with these conditions to any credit bureau / Bank.

I/we hereby indemnify Codegain against any damage, loss, claims or cost that may result from work being done in connection with the connection and / or removal of the service.

All services sold by Codegain are sold as a best effort service, throughput is in no way guaranteed.

Codegain together with its Suppliers and Partners disclaim any liability resulting from:

Interruption of service

Delays in provisioning, delivery or providing of the service

Acts of God

Negligence in any manner or form

Unauthorised use or misuse of the clients account and/or passwords

Misinformation provided by employees

Damages arising from the inability to access or utilise a service

I/we agree that any claim under this Agreement is limited to the amount paid for the monthly service in dispute not exceeding 3 months. Codegain and its Suppliers/Partners shall not be liable for any direct, indirect or incidental damages resulting from the client/user's inability to use any of the Services or the cost to procure an alternative service.

All links provided here-in where you are directed to a different page or site remain part of these Terms & Conditions, by accepting these Terms & Conditions you are accepting the Terms and/or Policies represented on these pages.

VoIP Policy

THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS NEED TO BE READ IN CONJUNCTION WITH THE GENERAL TERMS AND CONDITIONS. WHERE ANY DISCREPANCY OCCURS, THE PROVISIONS OF THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS SHALL APPLY.

VoIP

Voice over IP is an alternative means of making and receiving phone calls via a VoIP device (handset) or Application. VoIP calls are terminated by making use of an internet connection. The VoIP service sold by Codegain is a standalone service and does not include, the hardware, the physical internet connection or data required to use the service. The service can be used anywhere in South Africa and is not limited by geo-location. The quality of the calls made and received using the VoIP service will be determined by the internet connection being used.

Please refer to the table below which sets out the call termination rates. Voicemails received on your allocated number will be emailed to the provided email address.

The billing and call time for a new service purchased is Prorated. The service is a monthly billed service which will continue on a month to month basis until cancelled. Call time not depleted within the month of purchase will rollover to the following month for a maximum of 3 months before falling away.

Rollover Explained

As your call time is exhausted the unused call time from the oldest months accumulated call time will be made available. In order to use your rollover you must first deplete your monthly call time (allocated on the 1st of every month), once the monthly allocation is depleted your rollover call time will automatically become available.

EXAMPLE

You have not used up all your call time for June, July and August. In September you run out of call time, we will automatically allocate the unused call time from June to your service first. If you deplete this call time too, we will automatically allocate the unused call time from July and if you deplete this, we will automatically allocate the unused call time from August. If you reach the end of September and you only needed to use your rollover call time from June and July, the unused credits from August will be available to use in October. Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason all call time that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated call time will fall away.

Clients are able to purchase once off additional call time during the course of a month, this unused call time will rollover as the monthly call time does. Once your available call time has been exhausted you will not be able to make any outgoing calls until additional call time has been purchased. Clients are able to view their available Call Time balance in the Control Panel as well as via our Mobile App. Updating of additional call time, balances and service changes can be delayed by up to 15 minutes.

New purchases are subject to payment clearance as well as RICA. Call Time will only be available once payment has cleared and the RICA verification has been completed. Failure to pay for your service will result in the suspension of the service until payment in full has been received, you will not be able to make or receive any calls while the service is suspended. Should your debit order or credit card payment fail your service will be suspended immediately and only reactivated once payment has been received.

Cancellation of this service can be requested via the Client Control Panel before the 25th of each month. Once cancelled your allocated number will no longer be available and cannot be reactivated once cancelled.

Itemized billing can be downloaded via the Control Panel at any time. Calls made from an Codegain VoIP number to another Codegain VoIP number are zero rated - free of charge.

Our Call Rates are determined through continuous negotiations between our Upstream Providers and Telecom Carriers around the world and therefore are subject to change without notice and may vary from the listed prices in the call rate document.

Per second billing applies once the minimum call rate of R0.34 (incl vat) has been reached, please note that not all calls are subject to a minimum call rate, please refer to the rate sheet via the link below.

View the Rate Sheet

Codegain assumes no liability for the functionality and performance of any third party software that is used to terminate this service.

VoIP - Porting

Clients are able to port their existing residential Telkom or Neotel numbers to Codegain. Supporting documents such as but not limited to ID Copy, Proof of payment for current account with the Operator you are porting away from as well as the latest invoice will need to be uploaded on signup. Numbers ported to Codegain with a DSL line service on will be allocated a new telephone number once porting has taken place as you require a telephone service in order to have a DSL Line. Once porting has taken place for either a stand-alone telephone line or a telephone line with DSL on the client will have to contact the provider to cancel their unwanted services with them, Codegain will not automatically do this. Please note that there is a possibility of up to 24 hours of downtime during the porting process. The porting of numbers takes approximately 14 days to be completed from application to porting. Please be aware that once a port has successfully been completed, the number cannot be ported away for 60 days thereafter.

VoIP – RICA

By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008), this includes the porting of a number from another provider to Codegain. Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. The required documents must be uploaded during the sign up process in order to complete the verification and purchase. The information supplied will be verified via a 3rd Party Provider, the client will be informed in the event of verification failure and will be provided with the steps to rectify any errors. Failure to verify the information provided will result in the product not being activated, regardless of any amounts billed. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

The person signing up for the VOIP service/port will be listed as the RICA individual for that service number. Should the order be for business purposes an authorized representative must be nominated and will be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Codegain for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation will be required for the RICA verification:

For a Natural Person:

Proof of Identification

Proof of Physical Address (Home Address)

For a Business:

Proof of Identity for the representative

Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

Green bar-coded South African ID book

Valid temporary ID issued by Home Affairs

Valid South African passport

New bar-coded ID cards

For Non-South African citizens – Passport or valid VISA / permit

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

Lease Agreement (not older than 12 months)

Municipal Account (not older than 3 months)

TV License (not older than 12 months)

Telephone Account (not older than 3 months)

Bank Statement (not older than 3 months)

Retail account which is delivered to that address on a regular basis (not older than 3 months

PAIA Manual

Promotion of Access to Information Act (PAIA)

The Promotion of Access to Information Act, No 2 of 2000 ("The Act") was enacted on 3 February 2000, giving effect to the right of access to any information held by Government, as well as any information held by another person who is required for the exercising or protection of any rights. This right is entrenched in the Bill of Rights in the Constitution of South Africa. Where a request is made in terms of The Act, the body to which the request is made is not obliged to release the information, except where The Act expressly provides that the information may or must be released. The Act sets out the requisite procedural issues attached to such request.

PURPOSE OF THE MANUAL

In order to promote effective governance of private bodies, it is necessary to ensure that everyone is empowered and educated to understand their rights in terms of The Act in order for them to exercise their rights in relation to public and private bodies. Section 9 of The Act, however, recognizes that such right to access to information cannot be unlimited and should be subject to justifiable limitations, including, but not limited to:

Limitations aimed at the reasonable protection of privacy;

Commercial confidentiality; and Effective, efficient and good governance And in a manner that balances that right with any other rights, including such rights contained in the Bill of Rights in the Constitution. Wherever reference is made to "Private Body" in this manual, it will refer to Codegain DSL Pty Ltd and all its entities for whom this manual is drafted.

CONTACT DETAILS: Information Officer: Collen Mabotja Postal Address: 35 Nevis cres Cosmo city 2188

Physical Address: 35 Nevis cres Cosmo city 2188

Telephone No: 087 265 6122

E-mail: support@codegain.co.za

Click here to download the manual and request form. Please note that we may amend this manual from time to time, the latest version will be made available here.

ICASA Code of Conduct & Service Charter

Introduction 1. Codegain DSL (Pty) Ltd ("Codegain") Trading Partners holds licences issued by the Independent Communications Authority of South Africa ("ICASA"). Despite holding these licences, Codegain currently only resells the electronic communications services provided by its upstream providers to its subscribers.

2. ICASA requires that all licence-holders comply with, inter alia, the:

2.1. ICASA Code of Conduct Regulations 2007, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and

2.2. ICASA End-User and Subscriber Service Charter Regulations 2016, which sets out minimum quality of service standards applicable to services provided to subscribers and potential subscribers.

3. Codegain and It's Partners has developed a Code of Conduct and Service Charter in line with these Regulations and will strive to follow this in its interactions with its Consumers, but records that as a reseller of third party networks and services the below may be of limited application.

4. The ICASA Code of Conduct Regulations 2007 are available here.

5. The ICASA End-user and Subscriber Service Charter Regulations 2016 are available here.

Definitions

6. "Business Day" means any day other than a Saturday or Sunday or a public holiday observed as such in the Republic of South Africa.

7. "Business Hours" means 08h00–17h00 on Business Days.

8. "Customer" means a subscriber or potential subscriber of Codegain.

Key Commitments

9. Codegain makes the following key commitments and will endeavour to:

9.1. Act in a fair, reasonable and responsible manner in all dealings with Customers;

9.2. Ensure that all its services and products meet the specifications as contained in Codegain' licences and all the relevant laws and regulations;

9.3. Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;

9.4. Display utmost courtesy and care when dealing with Customers;

9.5. Provide Customers with information regarding services and pricing;

9.6. Where requested to do so, to provide Customers with guidance with regard to their service needs;

9.7. Keep the personal information of Customers confidential unless Codegain is:

In possession of written authorisation from the Customer to do so;

Required to release such information for the purpose of briefing Codegain' auditors, professional advisors or an accredited debt collection agency; and/or

Otherwise authorised or required by any law or an order of Court.

10. Customers have the right to refer Complaints to ICASA as more fully set out in Codegain' Complaints Procedures.

Consumer Rights

11. The ICASA Code of Conduct Regulations 2007 stipulate the following (non-exhaustive) list of consumer rights held by consumers:

11.1. A right to be provided with the required service without unfair discrimination;

11.2. A right to choose the service provider of the consumer's choice;

11.3. A right to receive information in the consumer's preferred language;

11.4. A right to access and question records held by the service provider which relate to the consumer's relationship with the service provider;

11.5. A right to the protection of the consumer's personal data, including the right not to have personal data sold to third parties without the consumer's permission;

11.6. A right to port a number in terms of applicable regulations;

11.7. A right to lodge a complaint; and

11.8. A right to redress.

Availability of Information

12. The following information can be obtained from Codegain by email request to sales@internet.co.za (with no charge payable), and is available for inspection at Codegain' offices during Business Hours:

12.1. Codegain' range of services/products on offer;

12.2. Tariff rates applicable to each service offered;

12.3. Terms and conditions applicable to such services/products;

12.4. Payment terms;

12.5. Billing, billing processes and the Billing Disputes Procedure;

12.6. General Complaints Procedure; and

12.7. Relevant contact details.

Billing

13. Codegain will provide the Customer with an itemised bill or invoice on request or where this is specified as part of the services provided to the Customer.

14. Billing terms are also set out on Codegain' invoices.

Defective Items

15. Where a product is defective, Codegain will investigate the issue and will replace it in accordance with the manufacturer's warranty for that product.

Application/Credit Vetting

16. Where applicable, Codegain reserves the right to subject any application for services and/or products, including variations to existing services and/or products, to credit referencing and analysis by registered credit bureaux, and the Customer explicitly consents to the use of all information supplied by the Customer for this purpose and for the purpose of compliance with the National Credit Act 34 of 2005, as amended.

Terms and Conditions of Service

17. Codegain will provide the Customer with a copy of the written contract and/or terms and conditions (or link thereto) upon finalisation of a service agreement or as soon as is reasonably possible thereafter. Where an agreement is entered into telephonically, a copy of these documents will be provided to the Customer within 7 Business Days.

18. These documents will contain clear provisions relating to the nature of the contract, the minimum duration of the contract, the manner and notice period for termination, any payments or rules which may be applicable for early termination, and any other rules which may govern the relationship between Codegain and the Customer.

19. Where Codegain makes changes to the terms and conditions of its services, Codegain will inform the Customer of such changes within a fair and reasonable period.

Minimum Service Standards

20. The End-user and Subscriber Service Charter Regulations 2016 set out the following quality of service parameters for Fixed Services, Fixed Wireless and Mobile Services (as defined therein):

20.1. 95% network service availability averaged over 6 months;

20.2. 95% service availability averaged over 6 months;

20.3. For Fixed Services, 95% success rate in meeting residential services installations within 30 days of request measured over 6 months, and 90% successful installations for business services within 30 days of request measured over 6 months;

20.4. For Fixed Wireless, 95% success rate for activations within 48 hours measured over 6 months, and for Mobile Services 99% activated within 48 hours measured over 6 months;

20.5. For Fixed, 90% of faults cleared within 5 days measured over 6 months, and for Mobile Services, 95% of faults cleared within 24 hours measured over 6 months;

20.6. Average call setup success ratio must be greater than 98% averaged over 6 months;

20.7. Average call setup time must be less than 20 seconds averaged over 6 months;

20.8. Average dropped call ratio must be less than 3% averaged over 6 months;

20.9. Average message transmission success ratio must be greater than 98% of attempted SMS' averaged over 6 months;

20.10. End-to-end delivery time for SMS' must be less than 60 seconds averaged over 6 months;

20.11. Average speech quality on the Mean Opinion Score (MOS) must be greater than 3 averaged over 6 months.

21. Codegain will, subject to events and conduct beyond its reasonable control, adhere to the aforementioned quality of service parameters insofar as these apply to Codegain.

22. Customers acknowledge that Codegain is directly dependent on network and other services provided by third parties in providing the services, and that Codegain cannot be held liable in any manner whatsoever for any failure to meet any specified standards where this results from the acts and/or omissions of such third parties.

ICASA Complaints Procedures

Introduction

1. In order to provide electronic communications services to its subscribers, Codegain DSL (Pty) Ltd ("Codegain") Trading Partner sholds licences issued by the Independent Communications Authority of South Africa ("ICASA"). Despite holding these licences, Codegain currently only resells the electronic communications services provided by its upstream providers to its subscribers.

2. ICASA requires that all licence-holders develop and publish its procedures for handling Complaints and Billing Disputes, in order to comply with the requirements in:

2.1.The ICASA Code of Conduct Regulations 2007, which are available here; and

2.2. The ICASA End-User and Subscriber Service Charter Regulations 2016, which are available here.

3. Codegain has developed this document in line with these Regulations, and will follow the procedures set out below in dealing with Complaints and Billing Disputes (as defined herein) with its Consumers.

Definitions

4. "Billing Dispute" means an instance where a Customer states in good faith that their bill contains incorrect charges, payments or adjustments. Billing Disputes are a specific form of Complaint dealt with only in terms of the Billing Disputes Procedure set out herein.

5. "Billing Dispute Notice" means a formal, written notice submitted to Codegain by the Customer in terms of this Procedure.

6. "Billing Disputes Procedure" mean the Billing Disputes Procedure set out herein for the initiation and resolution of Billing Disputes.

7. "Billing Enquiry" means the situation where the Customer seeks information or clarification relating to an invoice issued by Codegain including without limitation seeking clarification of charges or sources of usage. For the avoidance of doubt, a Billing Enquiry is not a Billing Dispute.

8. "Business Day" means any day other than a Saturday or Sunday or a public holiday observed as such in the Republic of South Africa.

9. "Complaint" means a formal, written expression of dissatisfaction or grievance made by a Customer in terms of the General Complaints Procedure, but does not include a request for information or a Billing Dispute. Complaints are dealt with only in terms of the General Complaints Procedure set out herein.

10. "Customer" means an Codegain subscriber or potential subscriber.

General Complaints Procedure

11. This Procedure applies to all Complaints other than Billing Disputes, which are dealt with in terms of the Billing Dispute Procedure set out below.

12. The Customer is required to direct a formal Complaint to feedback@internet.co.za.

13. The Complaint is required to be accompanied by the following:

13.1. The Customer's full particulars and contact details;

13.2. The Customer's relationship with Codegain, together with any customer reference numbers or details which may be applicable;

13.3. A statement of the reasons for the Complaint, with enough detail to allow Codegain to assess these; and

13.4. Any relevant evidence or documentation the Customer wishes to submit in support of the Complaint.

14. Following the ICASA Code of Conduct Regulations, Codegain will:

14.1. Acknowledge receipt of the Complaint within three (3) Business Days of the Complaint and allocate a reference number; and

14.2. Determine an outcome for the Complaint and communicate this to the Customer in writing within fourteen (14) Business Days of receipt of the Complaint.

Billing Disputes Procedure

General

15. Billing Enquiries should be directed to accounts@internet.co.za, and Complaints not related to Billing Disputes are dealt with under the General Complaints Procedure set out above.

16. The Customer expressly acknowledges and agreed that:

16.1. Any charge recorded on an invoice which is not submitted in accordance with this Billing Disputes Procedure is payable in full to Codegain by the due date of that invoice;

16.2. An amount that is not in dispute ("Undisputed Amount") cannot be withheld for any reason, including without limitation when that amount is on an invoice together with an amount that is in dispute ("Disputed Amount");

16.3. The Billing Disputes Procedure is only triggered when Codegain receives a Billing Dispute, and it is only after this that the Customer may withhold payments of the Disputed Amount only as set out in clause 20; and

16.4. Billing Enquiries, Complaints and requests for information are not considered to be Billing Disputes and do not trigger this Billing Disputes Procedure. Billing Enquiries should be directed to accounts@internet.co.za, Complaints are dealt with under the General Complaints Procedure set out above, and requests for information can be sent to accounts@internet.co.za.

17. Please note that Codegain will not entertain any Billing Dispute based on unauthorised use of the services or on unauthorised use of the services by a third party, as it is the Customer's responsibility to safeguard access to the services received by the Customer and to use such services in the manner set out in the terms and conditions applicable thereto.

Customer Acknowledgements

18. The Customer expressly agrees to allow Codegain to attempt settlement of any Billing Dispute within fourteen (14) Business Days before raising a dispute with any third party, credit card company or bank. Codegain requires and Customer expressly agrees that Codegain will be the first option in Billing Disputes. Should Codegain receive a chargeback or other reversed charge from a third party, credit card company or bank on behalf of the Customer before Codegain has been given a chance to resolve the Billing Dispute, then Codegain has the right to collect on the rendered services and any fees associated with those charges.

19. Not all Billing Disputes may be settled to the Customer's satisfaction. Once this Billing Disputes Procedure has been exhausted, a Customer may use any third party, credit card company or bank in an attempt to settle the dispute. However, Codegain still retains the right to collect on any rendered services or fees that are due. Should Codegain be unable to reverse any disputed amounts with a third party, credit card company or bank, Codegain will submit the full delinquent amount for collection.

Withholding the Disputed Amount

20. The Customer may only withhold payment of a Disputed Amount where Codegain receives a valid Billing Dispute Notice relating to such Disputed Amount at least five (5) Business Days prior to the due date recorded on the relevant invoice.

Initiating Billing Disputes

21. A Billing Dispute Notice may be lodged in the manner set out herein until the passing of thirty (30) calendar days from the date of the relevant invoice.

22. The Customer is required to direct a formal Billing Dispute Notice to feedback@internet.co.za.

23. The Billing Dispute Notice is required to be accompanied by the following:

23.1. The Customer's full particulars and contact details;

23.2. The Customer's relationship with Codegain, together with any customer reference numbers or details which may be applicable;

23.3. Invoice number and date;

23.4. The amount in dispute ("the Disputed Amount");

23.5. The amount not in dispute ("the Undisputed Amount");

23.6. A statement of the reasons for the Billing Dispute, with enough detail to allow Codegain to assess these; and

23.7. Any relevant evidence or documentation the Customer wishes to submit in support of the Billing Dispute.

Response to Billing Dispute Notice

24. In terms of the ICASA Code of Conduct Regulations, Codegain will acknowledge receipt of the Billing Dispute Notice within three (3) Business Days and allocate a reference number.

25. Codegain shall provide a formal response with its determination to the Billing Dispute Notice within fourteen (14) Business Days following receipt of the Billing Dispute Notice.

26. Codegain may request additional information or documentation from the Customer lodging the Billing Dispute Notice, which information or documentation is reasonably required to assist Codegain in making a determination in the matter. The Customer shall provide such information or documentation as soon as possible, and the running of the fourteen (14) Business Day period will be suspended until such time as the requested information or documentation has been received by Codegain.

27. Codegain will assess the Billing Dispute, and send to the Customer its response (and reasons for such determination), which shall take one of the following forms:

27.1. A confirmation that the Billing Dispute is valid, and a statement indicating such adjustments as may be necessary;

27.2. A rejection of the Billing Dispute Notice on the basis that:

The Billing Dispute Notice was not received by Codegain within thirty (30) calendar days of the date of the relevant invoice, as required in clause 20; The Billing Dispute Notice does not contain all of the information required, as set out in clause 23, or was not submitted in the required manner, as set out in clause 22; The Customer has not made payment of any Undisputed Amounts, and does not have the right to withhold payment of any Disputed Amounts in accordance with clause 20. Codegain has confirmation from the Customer that the Billing Dispute which is the subject of the Billing Dispute Notice has been resolved; The Customer is disputing any charges on the basis of unauthorised use of the services or on unauthorised use of the services by a third party; or Codegain reasonably believes that the Customer does not have a bona fide dispute in relation to Billing Dispute submitted.

27.3. Any alternate resolution that Codegain deems appropriate.

Response Implications

28. If stipulated in Codegain' response in terms of clause 27 that the Customer must make payment of the Disputed Amount or a portion thereof, the Customer must pay the Disputed Amount or such indicated portion within five (5) Business Days of the date of Codegain' response.

29. If stipulated under Codegain' response in terms of clause 27 that Codegain must withdraw the Disputed Amount or refund a fee already paid, Codegain must as soon as practicable:

29.1. Provide the Customer with a statement reflecting the adjustment to their account. It is intended that this adjustment will be contained on the next invoice issued to the Customer, but the parties acknowledge that this may be delayed due to timing issues with the response and Codegain' standard billing terms; or

29.2. Credit any Disputed Amount already paid by the Customer.

Continued Service Provision

30. Codegain will not disconnect a service provided to the Customer which is the subject of a Billing Dispute Notice, or take adverse collection procedures or impose late payment penalties or charges, while attempting to resolve a Billing Dispute lodged in terms of the Billing Disputes Procedure and until such time as Codegain has reached a determination and communicated this to the Customer, provided that Undisputed Amounts are paid timeously.

31. Codegain reserves the right, however, to take such measures mentioned in clause 30 immediately:

31.1. Where a determination of the Billing Dispute has been made and communicated to the Customer; or

31.2. Where the Customer has indicated that they are unable to pay the invoice or bill, or have filed or are the subject of any application to court for sequestration or liquidation, or otherwise seek to reach a formal arrangement with their creditors.

32. Subject only to the above, the rights and obligations of each party under the Billing Disputes Procedure continue pending resolution of a Billing Dispute invoked under this Billing Disputes Procedure. For the avoidance of doubt, this includes that Codegain shall continue to have the right to terminate or suspend the service in accordance with Codegain' rights under the agreement that the Customer has with Codegain.

Confidentiality

33. Neither party shall use any information obtained from the other party during the course of any process invoked under the Billing Disputes Procedure for any purpose other than the resolution of the particular Billing Dispute.

Referral of Complaints to ICASA

34. If the Customer is not happy about the outcome of a Complaint or a Billing Dispute, the Customer has the right to escalate it to ICASA. If ICASA are not able to resolve the matter it may be referred to the ICASA Complaints and Compliance Committee for adjudication.

35. Please note that in terms of the ICASA Code of Conduct Regulations 2007, the Customer must give Codegain an opportunity to resolve the matter within the period specified in this Complaints Procedure before the Customer may escalate the Complaint or Billing Dispute to ICASA.

6. ICASA can be contacted in the following ways:

36.1. telephone: 011 566 3000;

36.2. fax: 011 444 1919; and/or

36.3. email: consumer@icasa.org.za